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If a black X appears on the battery icon

4028 Views 1 Reply Latest reply: Aug 10, 2012 10:39 AM by BDAqua RSS
awerner14 Calculating status...
Currently Being Moderated
Aug 9, 2012 8:08 PM

The battery icon on my Macbook has a black X in it.  It will only turn on and stay on if connected to a power source.  It was recommended to me that I buy a new battery, which I did and the same thing is going on.

MacBook, Mac OS X (10.5.8)
  • BDAqua Level 10 Level 10 (114,665 points)
    Currently Being Moderated
    Aug 10, 2012 10:39 AM (in response to awerner14)

    Hello, see if this helps...

    Once you have fully drained the battery, when you plug in the MacBook, MacBook Air, or MacBook Pro's power cord and start the computer up, you may see an X over the battery icon in the menu bar. If you see this, allow the battery up to five minutes to come out of its low power mode and begin accepting a charge again. If your battery still is not recognized by the computer—if it still has an X over the icon—after five minutes, you may want to reseat the battery on your MacBook or MacBook Pro (applicable only to models with removable batteries). If the battery still isn't recognized after reseating, try resetting the SMC. If the battery is not recognized after those steps please contact AppleCare for further assistance.

    http://support.apple.com/kb/HT1119#

     

    Intel-based Macs: Resetting the System Management Controller (SMC)...

    http://support.apple.com/kb/HT3964

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