Previous 1 2 Next 17 Replies Latest reply: Sep 3, 2014 8:11 PM by gail from maine
bebe0206 Level 1 Level 1 (0 points)

I had to have my iphone 4 reset and restored today, I had about 800 pictures in my photo stream album and when I did the restore I didn't get all of my photos.  Some of the ones that were not in the Camera Roll are there but not the rest of them.  Is there a way I can get them back??


iPhone 4, iOS 5.1.1
  • Trumania Level 4 Level 4 (1,160 points)

    You had 800 photos in PhotoStream.

     

    You had the phone rest and restored.

     

    You can no longer see the photos in the photo stream.

     

    In fact, the photos that WERE in your Camera Roll are still visible, but no others?

     

    Correct?

     

    Try this:

     

    "I don't see photos in Photo Stream on my iOS device

    Check the following:

    From your Home screen, tap Settings > iCloud > Photo Stream, and make sure the slider is set to the ON position.

     

    From the Home screen, tap Settings > Wi-Fi, make sure the slider is set to ON, and that your device is connected to a wireless network.

     

    Ensure that Camera app is closed on the device where you took the photo. Photo Stream will not upload photos from an iOS device until the Camera app is closed.

     

    Ensure your iOS device has not fallen below 20% battery power. To preserve battery life, Photo Stream downloading and uploading are disabled when the battery reaches this threshold. Downloading and uploading will resume once you charge your device, and the battery charge is greater than 20%."

     

    Also, after this, try taking a photo, closing the camera app, and then checking your photostream, did any new photos appear?

  • bebe0206 Level 1 Level 1 (0 points)

    Yes the photos that were in my camera roll can be seen but no others. 

     

    I have tried the steps above and no luck getting the pictures that were not on my camera roll.

  • Trumania Level 4 Level 4 (1,160 points)

    Do you have any other device that you can check your Photo Stream on? Another iOS device, Apple TV, Mac with iPhoto?

     

    If so, check there to see if other devices can see your information.

     

    Also, if you're running a PC, check the following folder to see if any of your Photo Stream pictures had been previously downloaded.

     

    "On a PC, your photos download to the Photo Stream download folder. By default, this folder is located atC:\Users\Apple\Pictures\Photo Stream\My Photo Stream."

  • bebe0206 Level 1 Level 1 (0 points)

    I just downloaded icloud on my pc...so probably not unless they are on my work computer.  I don't understand why they would not be restored since they were on my phone when I did the back up this morning. 

  • Trumania Level 4 Level 4 (1,160 points)

    When you create a backup, the only photos that are included are the ones in Camera Roll (Photos, screenshots, images saved, and videos taken. Videos greater than 2 GB are backed up with iOS 4.0 and later.).

     

    Photo Stream isn't meant to be a place to save photos, it's really meant to share you photos across all your devices and allow devices with large storage, like a Mac or PC, a chance to download those photos for permanant storage.

     

    PhotoStream only keeps the most recent 1000 photos on the device, but you must move any photo you want to keep to another album, which isn't typically an issue because most people take photos and keep them in Camera Roll and the copy in PhotoStream either downloads to their computer or the copy in Camera Roll is saved to the computer when they sync.

     

    It comes in handy when you have multiple iOS devices and you decide, you want to grab a Photo from PhotoStream that you took on your iPhone and save it to your iPod Touch, or iPad, or even view them on your Apple TV as a slideshow.

     

    It basically comes down to, the PhotoStream album you see on your phone is not saved in backups.

  • bebe0206 Level 1 Level 1 (0 points)

    If I make a new album are they saved in back up??

  • Trumania Level 4 Level 4 (1,160 points)

    Yes. But you should also make sure you have Sync photos enabled, so when your iPhone does a iTunes wired or wireless sync, it sends the photos on over to your computer.

  • bebe0206 Level 1 Level 1 (0 points)

    If I restore my phone to a prior backup would I be able to retrieve my lost photos?

  • Trumania Level 4 Level 4 (1,160 points)

    The only photos that are saved in a backup are the photos that are included in the Camera Roll, spefically that album titled, "Camera Roll"; or for non-camera devices, "Saved Photos."

     

    You cannot retrieve the lost photos from PhotoStream.


    Also, the only way to have an additional album in your Photos App is if you have an album sync from your computer. Meaning, you're telling your iPhone to sync photos from your computer folder (My favorite PC pics) to your iPhone. As long as you have "Sync Photos" enabled in iTunes to sync with your phone those Photos should always remain on your PC as that is the source.

     

    You should always backup photos and data BEFORE you preform a restore or factory restore.

  • mantasxxi Level 1 Level 1 (0 points)

    I do have same problem here. restored iphone 4s to factory settings,everything is backed up from icloud,all camera roll everything is ok,except photo stream. on iphoto on my imac it shows that there is 362 photos in photostream,but none of those appears on my iphone. is there some trick to get fixed? thanks

  • ZoeLadao Level 1 Level 1 (0 points)

    my ipod got a bug from the last update and it wont let me save or pull anything off

  • ZoeLadao Level 1 Level 1 (0 points)

    my ipod got a bug from the last update and it wont let me save or pull anything off

  • ejota Level 1 Level 1 (0 points)

    Whoever created the Restore from Backup application should have programmed it to create a new Backup as the first step of a Backup Restore, regardless if the user did so. This would have given a way to access data lost during a Restore, or to undo the Restore. Simple way to avoid user issues, but don't bet on the application getting updated.

  • Brin1988 Level 1 Level 1 (0 points)

    Every time you sync your iPhone with iTunes, iTunes will create a backup of your iPhone. If you have enabled iCloud, every time, your iPhone is connected to Wifi and a power source, and the screen is locked, iCloud will automatically backup your photos. So try to restore the deleted photos from iTunes or iCloud backup first if the backups were created before the deletion.

    http://support.apple.com/kb/HT1766



    Other than restoring from iTunes or iCloud backup, there are still at least 3 other solutions for you to recover deleted photos from iPhone:

    1. Extracting from previous iTunes backup;
    2. Retrieving directly from iPhone;
    3. Copying from other backups.
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