9 Replies Latest reply: Aug 10, 2012 2:20 PM by Demo
guidingbyte Level 1 Level 1 (20 points)

I'm having some bizarre behavior with my iPad 2. I was having a difficult time getting time getting 2 Apps to update, they were just waiting. After checking some forums, I tried a RESET all from the General menu. After it reset the iPad rebooted and I got the welcome screen. Strange but I had it backed up via iTunes in my office. So I went through the steps and selected from iTunes and when it ask to connect to iTunes I plugged it in and while iTunes on my Mac Pro recognized the iPad and performed the SYNC, and it looks like all my Apps are still on the iPad. My iPad is still stuck on CONNECT TO ITUNES. I rebooted the IPad and right back to thinking it is a new iPad but just as before the Mac Pro sees it fine. The bottom line is I can't use my iPad. What can I do?

  • Demo Level 10 Level 10 (85,850 points)

    When say you say that you rest all from the general settings - what exactly does that mean? Did you reset all a settings? Did you Reset>erase all content and settings? (this totally erases the iPad). I assume that you erased the iPad if you got the welcome message.

     

    Then you synced (did you restore from the backup or just sync) and you say that you can see ll of your content in the iPad screens in iTunes in the window on the right side of iTunes, but when you eject the iPad it is still telling you to connect to iTunes and restore again.

     

    Am I understanding this correctly? If so, did you try restoring again?

  • guidingbyte Level 1 Level 1 (20 points)

    Yes, I reset all settings, I thought about just doing the Network Settings. I think after I did this it did say that no data would be lost. I did not restore from my Mac Pro, when I plug it in iTunes recognizes it and as usual does the sync automatically. I see the Sync icon spinnig on the iPad but the iPad still says connect to iTunes.

     

    When I look at my iPad from within iTunes, it shows all the correct panels and icons and shows the usage bar of how how much storage is used for Apps, Songs, Books etc.

  • Demo Level 10 Level 10 (85,850 points)

    When you reset all settings no data should be lost, as you are merely resetting all of the settings in the settings app back to factory defaults - so this should not ears the device.

     

    Try restarting the iPad again and I know that you have done that multiple times but do it again. I'd it still says connect to iTunes, reboot the iPad. I assume that you know the difference but just so there is not misunderstanding in what I am asking you to do.....

     

    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

     

    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

     

    Something apparently got corrupted in your settings when you reset them - or so it seems to me anyway.

  • guidingbyte Level 1 Level 1 (20 points)

    I have been rebooting the iPad but I just tried a shut down and restart and it boots to the same new start-up screen. So I suppose I have no option but to restore via iTunes or head to the Genius Bar.

  • Demo Level 10 Level 10 (85,850 points)

    I'm sorry but at this point I don't know what else to try. If you can see all of your content on the iPad in the iTunes window when the iPad is connected to the Mac, there has to be something corrupt in the iOS causing this to occur.

    It is really a bizarre thing to happen, but I have no other explanation for it.

     

    I am pretty sure that the first thing that a Genius would try would be to restore the iOS anyway, so if you feel comfortable with doing it yourself, you might save a trip to the Apple Store - assuming that it works. You said tht you had a current backup as well. If it doesn't work, then you can at least let the Genius know that restoring didn't help.

  • guidingbyte Level 1 Level 1 (20 points)

    I agree. Downloading the restore now. I'll post what happens.

  • Demo Level 10 Level 10 (85,850 points)

    Good luck. I'll be watching for your post.

  • guidingbyte Level 1 Level 1 (20 points)

    I did the retsore and everything is back to normal. Strange because game progress is there and even my FLIPBOARD Sections. Even old emails. Thanks for trying to help in any event.

  • Demo Level 10 Level 10 (85,850 points)

    Well, it certainly was a strange thing to have happen, but you got it all sorted out and you appear to have lost nothing at all ... Other than the time that it took to restore the iPad ... So all in all ... I would call this a happy ending!

     

    You are quite welcome as well.