Brenthaven - a recommendation

Several threads ask about the best backpack or bag or whatever for your Mac portable device.


I want to give a glowing recommendation for anything from Brenthaven.


I got my first Brenthaven backpack at the same time I got my (then) brand new 15" G4 Titanium PowerBook !


I am still using that backpack.


About a week ago, I noticed that a seam had begun to let go at the top of the bag.

Checking Brenthaven's web site, it says that products carry a LIFETIME WARRANTY and that they will repair or replace any product..


So I contact them, sending pictures of the blown seam in my 10 year old backpack.


I am told, in response, that the blown seam cannot be repaired, and that to honor the warranty, they offer me my choice of a replacement backpack of similar size/shape for only a $15 shipping/handling cost, or a one-time 80% discount on my choice of any Brenthaven product.


Wow.


Let me repreat that: Wow !


Spread the word: "Brenthaven quality" is right up there with "Apple quality"

Posted on Aug 10, 2012 6:35 AM

Reply
2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Brenthaven - a recommendation

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.