Why am I getting error msg: Pairing Record is Missing?

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Level 1

22 points

Why am I getting error msg: Pairing Record is Missing?

I have been syncing my iPhone with my Win7 PC for several weeks now, but I am suddenly getting the error message: "iTunes could not connect to the iPhone because the pairing record is missing". What does this mean, and why has it occurred? I've rebooted both my PC and the iPhone several times, with no luck. Just a few hours ago I successfully synced, and nothing's been changed on either device, but now I cannot sync. Thank you.

iPhone 4S, iOS 5.1.1

Posted on Aug 10, 2012 2:11 PM

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Answer 1

Best reply

wjosten

Level 10

95,321 points

Aug 10, 2012 2:19 PM in response to BradO

Try this:

Quit iTunes. Connect your phone to your computer, then launch iTunes.

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Answer 2

Aug 10, 2012 3:16 PM in response to BradO

Do this:

Unplug your iPhone from your computer
Tap on the iTunes app
Scroll down to the bottom
Tap on your AppleID
Sign out
Sign back in
Plug your iPhone back into your computer

Your iPhone should now be recognized by iTunes.

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Answer 3

BradO Author

Level 1

22 points

Aug 10, 2012 6:56 PM in response to BradO

Thanks for the tip. I thought attaching the phone after starting iTunes was better, but apparently not. The sync works fine now. Thank you for the quick response.

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