rsp8

Q: HD tv show download scrambled playback

So I have a 2 week old iMac 29", with Mountain Lion. I have downloaded 2 episodes of a TV show from iTunes, however when I go to play them back the screen is scrambled and pink/green with what appears to be the open Safari window flickering through. Other videos (non copy protected and SD) playback just fine.

I have turned off home sharing, made sure the mac is authorised, and tried opening the individual files in Quicktime player, which occasionally seems to work for one of them. I have no other applications running.

 

If I didn't know better I'd say this is reminiscent of a graphics card issue, but everything else is fine, and I suspect it's to do with copy protection. I tried to lodge a call with Apple's fancy support hotline - it rang me, then connected me to an 'invalid number' and asked me to try again. Awesome.

iMac, OS X Mountain Lion

Posted on Aug 11, 2012 12:02 AM

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Q: HD tv show download scrambled playback

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  • by rsp8,

    rsp8 rsp8 Dec 30, 2012 10:46 PM in response to rsp8
    Level 1 (0 points)
    Dec 30, 2012 10:46 PM in response to rsp8

    To round this out, a replacement logic board was the solution to the problem, despite a very argumentative Apple tech insisting it 'had to be' related to authentication. This was done under warranty and is a $700 AUD proposition.

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