I'm having trouble getting the video chat for google talk working in iMessage (for the video conferencing feature). When I videocall a friend the video preview window opens but it keeps saying "waiting for response". My friend however never receives the invitation.
Anyone else having that issue?
MacBook Pro with Retina display, OS X Mountain Lion
HI,
GoogleTalk is a Jabber server.
For iChat and Messages this mean the Buddy needs to be using iChat or Messages.
If the Buddy is not you are unlikely to see the green Audio or Video icons in the Buddy List (if you are displaying the Buddy lists.)
You will not be able to connect if they are using the Google Talk app for PCs or they are using Web Browser. (and the Video Plugin)
10:57 PM Saturday; August 11, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
my friend is on a macbook pro with mountain lion/imessage as well.
I have managed to ringfence the issue: I have 3 macbook pros all with mountain lion (1x early 2011 mbp, 1x mid 2009 mbp and 1x retina macbook pro).
I can video call from the retina macbook pro to the 2011 macbook pro but I can't call the 2009 macbook pro or initiate video calls from the 2009 macbook pro. The preview video window opens and it keeps saying "waiting for response". Text/chatting works.
I found the root issue to be the gmail account of my friend. When he calls me from his macbook pro and google talk account the video chat will keep saying "waiting for response". While when I log into his macbook pro with a secondary google account it all works.
Does anyone have an idea?
Hi,
If all three computers are using Messages in Mountain Lion and are logged in via their respective Google Mail Accounts then you should be able to see the green Video icon in the Buddy List.
IF in Messages Menu > Accounts you list two accounts that are "Logged" in and one of them is the Google account go to the Window Menu and click the keystrokes listed for the "Buddies" list.
You said you have Messages so iMessages should appear in the Accounts List. (Messages Menu > Accounts)
Everyone gets Bonjour Account but it may not be logged in.
The Non iMessages accounts have Buddy list (or are joined together) and appear in the Window Menu.
You don't say if any of these computer were working in iChat Video before this.
I am not entirely sure if your Buddy has a plain MacBook Pro or the Retina Display one. (not that this would make a great deal of difference).
If they have never done an iChat Video or Audio Chat before then they should make sure their router is doing UPnP to open the ports.
7:32 PM Sunday; August 12, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
Ralph thank you for your help!
All macbooks are on mountain lion. My friend's macbook is a macbook pro mid 2009. Mine is a retina macbook pro. All computers were working on ichat before ML. We tried this in the same network (router) - his laptop was basically right next to mine.
In my account list I see the green video icon for my friend. It also allows me to initiate a video call by clicking on it or on "invite for video chat". However I'm not getting through since it keeps saying "waiting for response". However my friend never receives the invite on the other end. This also happens the other way around.
Like I said I have determined that the issue must be my friend's Google Account. When I delete his Google Account from the Account list in messages and add my secondary google account instead, I can successfully initiate video calls to my laptop and vice versa.
His account is set up for google talk - so I have really no idea what the problem could be.
Hi,
A Google Account on Messages uses port 5223 (using SSL ) to Login.
The Visible Invite the Buddy sees is sent on Port 5678 (it arrives at his end and if he replies that is notes back to your end on port 5678)
At the same time as he accepts the SIP process starts (Session Initiation Protocol)
This send another Invite (behind the Scenes ) and it is this one that the Window is Waiting for the Response to.
This behind the scenes invite is on port 16402 as first choice.
If the SIP complete the connection the A/V chat is also on port 16402 in version 4 or iChat and higher.
Things that could have changed since you used iChat 6
The Upgrade may mean that Messages is not allowed in the Mac Firewall (System Preference >Security & Privacy > Firewall > Unlock then Firewall Options)
Messages should be in the List if th Firewall Is ON
Also If On the Allow Signed Software should be enabled.
The Stealth option should not be ON.
Next check your router.
(this seems less likely as you can Video Chat between two Computers behind the router.
Check it is doing UPnP
Make sure it is not blocking the IP your friend's computer has been given.
His ID
It should be a Google MaIl ID (No other Google ID will do.)
He needs to have Enabled Talk on his Google Account settings.
He needs to double chech the name he is using. The Mail App seems to allow you to "switch" between @gmail.com and @googelmail.com but iChat and Messages (or rather the GoogleTalk server) is more fussy about this.
7:53 PM Monday; August 13, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
Ralph thanks again for your detailed reply.
I think the issue doesn't lie with any of the firewall or port settings. Since when I log into his laptop's messages app I can initiate video calls without a problem. It just doesn't work with his google account (which is also a gmail account). I checked his google account settings and google talk is activated (listed in his used google products). But I have no idea what else to check here.
HI,
You did check that the name he appears to have on the Google Web Mail page (Name drop down) is the same one he is using in the Messages app ?
10:59 PM Saturday; August 18, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
yeah I checked his name/gmail address.
Hi,
At this stage I am not sure what else to suggest.
IF at the Google Web Mail page his name is Username@gmail.com and that is what in his Messages as thj Google ID then I can't see where to go next.
I would have tried deleting it and then re-adding it as you have done.
I would have tried changing the Log in port to 443 (instead of 5223) leaving SSL On
I have never had to try turning the TALK option Off at Google and then ON again
I am not even sure how it would be done. (Just to give it a "nudge")
I would use the KeyChain Access to the check the Certificate for talk.google.com
10:44 PM Friday; August 24, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously
imessage google talk video/audio chat
