1 Reply Latest reply: Aug 11, 2012 10:58 AM by Dah•veed
MarioBrazdeMatos Level 1 Level 1

Hi there, I've come across an error which I've been unable to solve and have not found similar instances/references on the forums: I bought Mountain Lion and started downloading. I have several laptops, so I also started downloading on my main laptop. In the mean time, the first download was very slow and had 9 hours to go. The second laptop, started later, had 30 mins to go. I realized the first one was connected to my slower home wi fi (I have two), so I interrupted the download  and tried to re-download it once I connected to the fast wi-fi. When I tried to press download again, I had an error. Next to that error, a "X" (for cancel) came up.

Then, the oddest thing happened and Mountain Lion was removed from my purchases!


After that, I went back into purchases and when I clicked "buy" it just said "You've already purchased this, click here to download". When I did that, I got this screen. Now, nothing happens. I just get stuck here.


I've installed Mountain Lion on the other laptop (the second one) and it seems to be working fine.


I looked online and there was a supposed fix: to download a Lion Combo 10.7.4. I did, but when I tried to instal it, it just said that it requires a version of Lion 10.7.3. or earlier... I have 10.7.4, so this did not work.


Any help?


Many thanks!!!

MacBook, Mac OS X (10.7.4)
  • Dah•veed Level 7 Level 7
    Mac App Store

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.


    The X in the Purchases pane is not to cancel, it hides the purchase. Go to the Quick Links on the Featured pane, sign into your account and you will find a section where you can manage hidden apps and unhide hidden purchases.