Imladris
Level 1 (0 points)

Q: "improper installation"

When I open Itunes, I get the message that it was not properly installed and that if I wish to burn or import cd's I must reinstall it.  After which it promptly opens.  I have deleted and reinstalled several times.  I took care of "bonjour".  I even installed a new burner.  what gives?

iPod classic, Windows 7

Posted on Aug 11, 2012 6:12 AM

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Imladris

Q: "improper installation"

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  • Helpful answers

  • by b noir,

    b noir b noir Aug 11, 2012 11:33 AM in response to Imladris
    Level 9 (72,129 points)
    Aug 11, 2012 11:33 AM in response to Imladris

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • by Imladris,

    Imladris Imladris Aug 11, 2012 12:50 PM in response to b noir
    Level 1 (0 points)
    Aug 11, 2012 12:50 PM in response to b noir

    Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)

    INTEL_ D946GZIS

    iTunes 10.6.3.25

    QuickTime 7.7.2

    FairPlay 1.14.43

    Apple Application Support 2.1.9

    iPod Updater Library 10.0d2

    CD Driver Not Available

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 5.2.0.6

    Apple Mobile Device Driver not found.

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

    iTunes Serial Number 002EABBC010AAAC0

     

    Current user is not an administrator.

    The current local date and time is 2012-08-11 15:43:18.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is not supported. (16005)

     

    Video Display Information

     

    Intel Corporation, Intel(R)  946GZ Express Chipset Family

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    iPodService 10.6.3.25 is currently running.

    iTunesHelper 10.6.3.25 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    **** CD/DVD Drive Tests ****

     

    No drivers in LowerFilters.

    No drivers in UpperFilters.

    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

     

     

    There they are.  Hope this helps.

  • by b noir,

    b noir b noir Aug 11, 2012 12:54 PM in response to Imladris
    Level 9 (72,129 points)
    Aug 11, 2012 12:54 PM in response to Imladris

    many thanks. This looks to be the culprit:

     

    CD Driver Not Available

     

    With that one, I'd start with solution 3 from the following document:

     

    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

  • by Imladris,

    Imladris Imladris Aug 11, 2012 5:56 PM in response to b noir
    Level 1 (0 points)
    Aug 11, 2012 5:56 PM in response to b noir

    Thank you so much.  For the first time in months, Itunes opened without a message box, and is ripping a disk now.

     

    Alice

  • by b noir,

    b noir b noir Aug 11, 2012 6:20 PM in response to Imladris
    Level 9 (72,129 points)
    Aug 11, 2012 6:20 PM in response to Imladris

    You're welcome. Glad you got things working again.