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Hi

iPod touch (2nd generation), iOS 5.1.1, No

Posted on Aug 11, 2012 8:55 AM

Reply
21 replies

Jan 31, 2014 8:03 AM in response to Tjlondoncctony

Tjlondoncctony, start your own post/topic.

Bought what online?

What type of seller was it (name brand?) and in what country?

If it should have been restored depends upon the seller.

What is current status of the iPod? Is it asking for the previous owner's Apple ID and password or just why does it need to be restored?

Tjlondoncctony wrote:


I bought it online. I contact seller he says it was store return. So then he shoud have been restored by the store you purchased it from. Right?

Feb 3, 2014 3:13 AM in response to hassan_kareem_almoswe

Forgotten Security Questions/Answers

You need to contact Apple by:

1 - Use the Express lane and start here:

https://expresslane.apple.com

then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.

or

Apple - Support -form iTunes Store - Contact Us

2 - Call Apple in your country by getting the number from here: http://support.apple.com/kb/HE57

or

Apple ID: Contacting Apple for help with Apple ID account security

3 - Use your rescue email address if you set one up

Rescue email address and how to reset Apple ID security questions

For general information see:

Apple ID: All about Apple ID security questions

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