I have one of the new MacBook Pro Retinas, and just tried to buy and download a movie in HD from iTunes. iTunes complained that my computer would not allow me to watch the movie in HD, and offered to let me buy the SD movie instead! I figure it was something that my display got into a wierd state, but curious if anybody knows what might have happened.
Thanks in advance,
iPhone 4, 4.3.5
Is it testing your internet connection or your computer's performance to determine which quality level you should be getting?
I can only assume it is my display resolution that it is complaining about. I have an N network, and stream HD content regularly on ATV. I rebooted the system and it came up clean, and is downloading the movie as we speak. Just a strange behavior I would not have expected, and have never seen before.
I am having this same issue. It's pretty awesome that I payed so much money for this laptop and an apple TV and now apple wont even let me download an HD movie. If I wanted to buy the SD version I wouldn't have dropped 2300 on an HD screen!
Had the same problem and spoke with Apple Support. They had me reset the System Management Controller:
Shut down the computer. With the computer off, on the left hand side of the keyboard press shift+control+option along with the power button simultaneously and release. Wait 5-10 seconds and restart the computer.
This solved my problem and I was immediately able to purchase, download, and play an HD movie from iTunes w/o any error message.
I'm having the same problem
Gonna reset the System Management Controller and see if it works
http://support.apple.com/kb/HT3964?viewlocale=en_US&locale=en_US
I just rebooted the system and it worked, no need to use the System Management Controller.
Macbook Retina says it cant play hd downloaded from iTunes
