HT204439: Use iTunes Match on your computer, iPhone, iPad, or iPod touch

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KimFred

Q: I get unknown error (-54) all the time when trying to update Match or Genious

This also happens when trying to update Genius

This is a new MacBook Pro Retina with all SW up to date & iTunes 10.6.3

I also cannot sync to my iPhone or iPad = time out issue when trying to copy musict to the device

iPhone & iPad are all up to date with the latest version iOS.

 

My iTunes library is large = ~110GB & I did move it over from a PC.

I can not deauthorize my old PC.

 

Any clue?

MacBook Pro with Retina display, OS X Mountain Lion

Posted on Aug 11, 2012 8:41 PM

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Q: I get unknown error (-54) all the time when trying to update Match or Genious

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  • by KimFred,

    KimFred KimFred Aug 11, 2012 8:46 PM in response to KimFred
    Level 1 (0 points)
    Aug 11, 2012 8:46 PM in response to KimFred

    I also created an empty library & Match had the identical error 54.

     

    I then down loaded 2 albums from the store that I have purchased

    Match continued to have the same issue, but Genius would update.

     

    very confused...

  • by KimFred,

    KimFred KimFred Aug 11, 2012 10:33 PM in response to KimFred
    Level 1 (0 points)
    Aug 11, 2012 10:33 PM in response to KimFred

    Does this have something to do with a "locked file" within my iTunes Library that I read about in one of the threads?

     

    If it does, then how do I fix this?

  • by KimFred,

    KimFred KimFred Aug 12, 2012 10:14 AM in response to KimFred
    Level 1 (0 points)
    Aug 12, 2012 10:14 AM in response to KimFred

    since Match still had the same error with No music & with only iTunes down loaded in my iTunes Library on my PowerBook, I do not see how it is a locked file issue only. Since Genius did work without my full library, I may have some locked files. Still confused...

  • by KimFred,

    KimFred KimFred Aug 20, 2012 12:29 PM in response to KimFred
    Level 1 (0 points)
    Aug 20, 2012 12:29 PM in response to KimFred

    When trying to update Genius & iTunes Match, I always get this error the same time as iTunes has gathered all the info & has just started sending it to iTunes:

     

    "We could not complete your iTunes Store request.

    An unknown error occured (-54)

    There was an error in the iTunes Store. Please try again later"

     

    I always get this error no matter when I try.

     

    I went to the Apple Store & they could not help me even with an appointment

    Their guess is that it has something to do with the SW on this Apple Macbook Pro Retina notebook.

    We tried creating a different iTunes account on this notebook & that received the identical error.

    I did try Genius & Match from a different Mac notebook, but without my library & there is no error.

     

    This notebook has worked for ~1 hour since I got it new about a week ago & I've had this notebook for 2 weeks now.

     

    Genius & Match both work on my PC notebook, but for some reason my iPhone or my iPad will not sync. I always get Time Outs and the Sync never completes -> message that the Sync is finishing forever or until I unplug my USB cable.

     

    Does anyone have any suggestions?

     

    Thank You,

       Kim

  • by KimFred,

    KimFred KimFred Aug 20, 2012 12:31 PM in response to KimFred
    Level 1 (0 points)
    Aug 20, 2012 12:31 PM in response to KimFred

    I've also reloaded iTunes onto my Mac notebook. I cannot think of anything else to try

  • by KimFred,

    KimFred KimFred Nov 7, 2012 12:22 PM in response to KimFred
    Level 1 (0 points)
    Nov 7, 2012 12:22 PM in response to KimFred

    I get this message from iTunes for both updating Genius & iTunes Match = any clue would be greatly appreciated:

     

    We could not complete your iTunes Store Request. An unkown error occurred (-54)

    There was an error in the iTunes Store. Please try again later.

     

    Thank You,

  • by Hey Gary C,Solvedanswer

    Hey Gary C Hey Gary C Feb 22, 2013 4:08 PM in response to KimFred
    Level 1 (10 points)
    Feb 22, 2013 4:08 PM in response to KimFred

    I found the solution to this on another forum. I was able to fix this by manually disabling the firewall on my mac.   From the command line:

     

    sudo ipfw disable firewall

     

    Match will then run fine until I do the corresponding enable or restart the computer.

     

    I don't understand enough about the internals of the mac to know why changing this using the Terminal is more effective than simply disabling the firewall from settings, but it is. If you run this command line, it will make the -54 error go away.

  • by KimFred,

    KimFred KimFred Feb 25, 2013 7:41 PM in response to Hey Gary C
    Level 1 (0 points)
    Feb 25, 2013 7:41 PM in response to Hey Gary C

    Thank You!!!!!

    I can finally use iTunes on my MacBook Pro Retina