1 Reply Latest reply: Aug 13, 2012 2:14 PM by planb77
KmigueL Level 1 (0 points)

when i turn on my ipod (idontknowwhatkindofipodis) a message appear, it said "contact with www.apple.com/support/ipod

iPod classic, Windows 7, I can't do anything, is new for me
  • planb77 Level 7 (32,315 points)

    Where did you receive this message about contacting Apple support? Was this on the iPod's display?  What it a sad face icon as seen in this article?

    iPod displays a sad iPod icon


    With the iPod still connected, have you tried a hard reset? To do this, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.


    Are you plugging the iPod into a high powered USB 2.0 port and not a USB hub?