Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

CAN SOMEONE HELP ME WITH THIS ISSUE; the attempt to burn a disc failed. an unknown error occurred 4221

CAN SOMEONE HELP WITH THIS ISSUE:


THE ATTEMPT TO BURN A DISC FAILED. AN UNKNOWN ERROR OCCURRED (4221)

iPhoto '11, Windows Vista

Posted on Aug 12, 2012 7:59 AM

Reply
2 replies

Aug 12, 2012 3:30 PM in response to johnria

Could you post your diagnostics for us please?


In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:


User uploaded file


... and click "Next".


When you get through to the final screen:


User uploaded file


... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

Aug 12, 2012 7:14 PM in response to b noir

Microsoft Windows XP Professional Service Pack 3 (Build 2600)

IBM 18308TU

iTunes 10.6.3.25

QuickTime 7.7.2

FairPlay 1.14.43

Apple Application Support 2.1.9

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 5.2.0.6

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45


iTunes Serial Number 0012A7CC0B5F78F0


Current user is an administrator.

The current local date and time is 2012-08-12 22:04:05.

iTunes is not running in safe mode.

WebKit accelerated compositing is disabled.

HDCP is not supported.

Core Media is not supported. (16005)


Video Display Information


ATI MOBILITY RADEON 7500



**** External Plug-ins Information ****


No external plug-ins installed.


Genius ID: 2e39627a5d03e3456e051c0b031fabab


iPodService 10.6.3.25 is currently running.

iTunesHelper 10.6.3.25 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.


**** CD/DVD Drive Tests ****


No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (2.2.0.1),


D: MATSHITA DVD-RAM UJ-842, Rev RB01

Audio CD in drive.

Found 11 songs on CD, playing time 41:38 on Audio CD.

Track 1, start time 00:02:00

Track 2, start time 04:00:20

Track 3, start time 08:00:35

Track 4, start time 11:08:15

Track 5, start time 14:14:50

Track 6, start time 19:11:15

Track 7, start time 22:28:38

Track 8, start time 25:48:38

Track 9, start time 29:54:28

Track 10, start time 34:03:35

Track 11, start time 38:03:25

Audio CD reading succeeded.

Get drive speed succeeded.

The drive CDR speeds are: 4 8 12 16 24.

The drive CDRW speeds are: 4.

The drive DVDR speeds are: 4.

The drive DVDRW speeds are: 4.


The last failed audio CD burn had error code 4221(0x0000107d). It happened on drive D: MATSHITA DVD-RAM UJ-842 on CDR media at speed 24X.



CAN SOMEONE HELP ME WITH THIS ISSUE; the attempt to burn a disc failed. an unknown error occurred 4221

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.