Why doesn't my iphone show up when I plug it into my computer? I do not have a listing for "devices" and thus cannot backup my iphone contacts etc.

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Level 1

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Why doesn't my iphone show up when I plug it into my computer? I do not have a listing for "devices" and thus cannot backup my iphone contacts etc.

I am trying to backup my iphone contacts through itunes... Oddly, my iphone 4 is not visible under 'Devices' when I plug it into the USB port on the computer. It doesn't seem that I will be able to connect to or access or change anything unless my phone shows up as a Device in Itunes on the left side. Suggestions? I have tried two different ports and neither permits my iphone to show up as a device in itunes.

Appreciatively,

Donna

iPhone 4, Windows 7

Posted on Aug 12, 2012 8:51 AM

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Answer 1

Best reply

Allan Sampson

Level 10

123,677 points

Aug 12, 2012 8:55 AM in response to DonnaSpronna

http://support.apple.com/kb/TS1538

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Answer 2

DonnaSpronna Author

Level 1

9 points

Aug 12, 2012 9:05 AM in response to Allan Sampson

Wow, thanks for the quick reply. My post linked me to other similar questions. I do have Apple Mobile Device installed (one of the steps to check) but I got stumped after checking that.

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Answer 3

DonnaSpronna Author

Level 1

9 points

Aug 12, 2012 9:25 AM in response to Allan Sampson

I will go back to step one on your support link that suggests checking the USB cord. or connectors I use it to charge the phone all the time but the phone does not register as a device in my computer either. I tried all four ports. Thanks. You have me off on a new path... hopefully to find a solution.

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