Q: windows and itunes will not detect my ipod (w/video). both windows and itunes are updated. i've also had an error displayed to con ... more
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Aug 13, 2012 6:23 AMby planb77,Where did you receive this message about contacting Apple support? Was this on the iPod's display? What it a sad face icon as seen in this article?
With the iPod still connected, have you tried a hard reset? To do this, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
Are you plugging the iPod into a high powered USB 2.0 port and not a USB hub?
B-rock -
Aug 13, 2012 8:30 AMby bellicosescott,My ipod would be working fine, then skip several songs in a row (either in shuffle mode or when playing an album). Then it would freeze and show the message. I want to say it's a folder icon, but it hasn't done this in a couple of weeks. I have not tried a reset with the ipod plugged in. It is plugged in my USB port on the side of my laptop. When I plug it in, Windows makes a noise indicating that something has been plugged up, but I cannot locate it.
