Currently Being ModeratedAug 12, 2012 11:47 AM (in response to RBarker0719)
You should not have been treated that way. I tell this to a lot of people: Go back to the Genius Bar and be sure to talk to someone different.
This has happened to me and others who I recommend this to. I have been told the first time that I need to pay for a new display for my MacBook Pro. I went back again, the different guy "tightened some screws," and it was as good as new, free of charge. I was also told I needed to buy a new phone once and the second guy told me just to wait a couple of weeks as Apple works out some App Store compatibility issues.
So go back and talk to someone else. I think things may go differently.
Currently Being ModeratedAug 12, 2012 1:00 PM (in response to RBarker0719)
I've had a similar problem at one of the Genius Bars. I was supposed to have my phone replaced with a new one (not refurbished) because of battery issues. The replacement phone was removed from a plain cardboard box. When I aed if it was a new phone or refurbished phone the "genius" gave me a blank look and had difficulty answering. Eventually after I asked again she said, "new". I'm having the same problems. Phone gets extremely hot and the battery only lasts about 2 hours. I've dumped apps, gone back to factory settings, closed out everything possible with o change. I've been back twice. Going back again today. I have an extended warranty on this phone. Not happy with the service at Apple, it as tanked in the last few months.
Currently Being ModeratedAug 23, 2012 2:57 PM (in response to RBarker0719)
Here's an update to this thread. Might as well tell you the genius bar is the one in San Tan Aizona. Made another appointment and went back again and once again got told there was nothing they could do about it.
I need to know if anyone here can let me know who I can call or email at Apple about how dissatisfied I am about this. I take care of my things and to have these guys work in it and make it worse and then be unwilling to find a way to make it work at least as good as it I'd before I brought it in to them is unacceptable.
Any and all suggestions would be appreciated.