7 Replies Latest reply: Aug 13, 2012 3:33 AM by Ralph Landry1
Agee1 Level 1 (0 points)

My iPad 2 iOS 5.1.1 keyboard is frozen, and will no longer work.  I've used computers of various types for over twenty years, and I've never had as many problems I'm having with the "great" iPad 2!  If anyone knows how to remedy this problem, I would appreciate the help.

Thanks,

Agee1


iPad 2, iOS 5.1.1
  • Level 8 (41,760 points)

    Have you done a power off/on?  And then a soft reset holding both the power and home buttons until the apple logo appears (ignore the red slider) and the iPad restarts?

     

    If neither help, a visit to an Apple store genius bar would be a good idea to have the techs check to see what ails the iPad.

  • Demo Level 10 (88,821 points)

    Assuming that you do not use a Bluetooth keyboard with the iPad or if you do that you have turned off that keyboard - try rebooting the iPad.

     

    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • Agee1 Level 1 (0 points)

    Yes, I've tried this, but it didn't do any good.  I am constantly having problems with the iPad, so I may just go back to my laptop, which has Windows 7.  I am totally fed up with Apple, and I sent them a message telling them so.  Microsoft isn't much better, but at least, i works!

     

    Thanks for the advice,

    Agee1

  • Agee1 Level 1 (0 points)

    Thanks!  I will try that again, because I may have not allowed enough time by letting go of the buttons too soon.

    Afee1

  • Agee1 Level 1 (0 points)

    Hey, thanks a heap!  Holding both buttons down for about 15 seconds fixed the problem!  I had done this, but let go too soon.  Thanks again,

    Agee1

  • Agee1 Level 1 (0 points)

    That did the trick!  I had not held the buttons down long enough.  Thanks, Agee1

  • Level 8 (41,760 points)

    You're welcome, glad it is now sorted out and working again.