Iphone Lost by Royal Mail

Hi there,

The same thing has happened to me, I've been told conflicting info. The post office have said that it is apple that should contact them, but apple are saying that I need to complete a claim form and send over to Royal Mail with my original reciept.

What happened with you and what did you do?

Thanks

As you have proof of posting you will have to take this up with Royal Mail. You will probably have to allow 21 days or some such time before they will accept the complaint (unless it was express delivery) but they will advise you on that and on what compensation is available.

Again, that's something you will have to ask Royal Mail. They'll tell you quickly enough if Apple has to file the claim. Come to that, so will Apple.

Contact AppleCare again and provide them the case number you set the repair up under and tracking information for your shipment, although they will probably have if if you refer to your case number. Royal Mail will not do anything for you. Apple typically does not insure shipments, instead opting for "self insurance" or covering the occasional shipment that go astray or gets broken. It is cheaper than insuring every shipment they make. If you used the box and return label that Apple provided, they will take care of you.

Roger's two posts are correct. In principle, whatever the means of payment for the postage it was you that posted it and you that has the receipt. It is therefore your obligation to follow up the matter although you will need a formal note from Apple to say they have not received your iPhone.

Sorry to seem so negative; you must be really upset.

OK, I am in the US, not the UK and do not deal with Royal Mail, but unless things are drasticly different there, Apple is the contact for this, not Royal Mail. Because he used the provided the shipping labels by Apple, then Apple is considered the shipper. Therefore, any contact with the carrier (Royal Mail or here in the US, UPS, FedEx, etc) must be done by Apple (the shipper). If you call Apple, they will typically send out a replacement and then deal with the missing product on the back side with the shipper.

So, as I said before, call Apple. Refer to the case number you used to set up the service and provide them with the tracking number. They will take care of you.

In principle I agree but I don't have the faith in Royal Mail that I once had. Not only that, their compensation small print is not the most comforting. Hope you sort it.

hi what was your outcome? I think royal mail have lost my iphone 4s i sent off for repair

thanks x