Fox Blu-ray Digital Copy - can't download to itunes

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Level 1

12 points

Fox Blu-ray Digital Copy - can't download to itunes

I have just bought The Best Exotic Marigold Hotel from Amazon on Blu-ray and it is advertised with a digital copy which can be redeemed from the Fox website. I went to the website but the only download options were for Windows and Android (nothing for ipad). The box cotained just the Blu-ray disc plus details of how to download the digital copy. There is no second disc with the digital copy (I know some films have this).

I then tried redeeming the film on the ipad, but it said I needed to do it on the PC instead. I've tried going into itunes and it seems to recognise the copy, but it tells me that I need to insert the disc. When I do this the PC won't recognise the disc as it's a Bl-ray disc and I only have a DVD player on my PC.

I've tried e-mailing Fox to see what they have to say but haven't had a response yet. Looking across the discussion boards there seem to be a lot of very similar problems to this one but no one seems to know a solution. I know the digital copy is a free extra, but I still feel that I've been ripped off as the details inside claim "plays everywhere" - not on my ipad it doesn't!

Anyone got any ideas? Thanks

iPad, Windows XP Pro

Posted on Aug 13, 2012 8:45 AM

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Answer 1

varjak paw

Level 10

170,206 points

Aug 13, 2012 9:36 AM in response to Davidt131

Amazon shows that the Best Exotic Marigold won't ship until the 18th of September in the US. Are you in another country, and if so what country?

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Answer 2

Davidt131 Author

Level 1

12 points

Aug 13, 2012 1:37 PM in response to varjak paw

I'm in the UK.

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Answer 3

varjak paw

Level 10

170,206 points

Aug 13, 2012 2:25 PM in response to Davidt131

Thanks. If the package didn't include a Digital Copy disk, then the redemption code should work. Fox UK's support site indicates that you have to go to:

www.foxdigitalcopy.com/uk/go

If you haven't tried that site, you might go there and see what it does. If it's still insisting on the disk, then either the disk should have been included or they included the wrong type of code. If either case, you'll have to work with Fox UK Support to sort the problem.

Regards.

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Answer 4

Davidt131 Author

Level 1

12 points

Aug 13, 2012 3:27 PM in response to varjak paw

I tried the site - it only has options for Windows or Android (not Ipad). The redemption code works from there, but I can only get a wmv file which cannot be loaded into itunes as it doesn't support wmv files. On the itunes help site it suggests entering the redemption code into itunes, but although it recognises the code it insists on having the disc, which my computer won't recognise as it's a blu-ray disk.

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Answer 5

Aug 14, 2012 4:49 AM in response to Davidt131

I have the same movie, and even though I have a BD drive on my Mac, no luck, insists on a Android device.

So much for plays everywhere.

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Answer 6

Davidt131 Author

Level 1

12 points

Aug 14, 2012 8:44 AM in response to MuckleEck

Now that's interesting MuckleEck. I'd assumed that it wouldn't recognise my disc as I didn't have a Blu-ray drive, but if you have and it still won't recognise it then it's obviously a different problem.

No response from Fox yet but I'll see what they have to say....

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Answer 7

Aug 14, 2012 8:59 AM in response to Davidt131

It does seem that the text on the back of the DVD case is misleading to say the least

From the back of the DVD in readable font :-

"Includes a digital copy of your film for your tablet or Android phone"

My definition of tablet is iPad, Galaxy etc etc....

But on the bottom of the DVD in text only readble by someone with perfect vision or a magnifying glass it states:-

"Digital Copy is compatiable with Windows Play for Sure (™) or Portable Media Player and Android 2.2 or above."

I am tempted to take mine back to Tesco and say that I have been miss sold this product, but since I have opened it might be difficult.

I believe that it is possible to rip BluRays but a slow process..

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Answer 8

Davidt131 Author

Level 1

12 points

Aug 14, 2012 1:11 PM in response to MuckleEck

The blu-ray says the same - and I bought mine from Amazon so couldn't see this until it was delivered. I'm not overly worried to be honest as I'd rather watch the film on a decent sized screen with high definition. It's just annoying that I can't get what I feel I'm entitled to.

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Answer 9

Davidt131 Author

Level 1

12 points

Aug 17, 2012 12:58 PM in response to Davidt131

Fox have finally come back to me with answer. Basically the free copy is Android or Windows only and not available for ipad/itunes. Not the answer I was hoping for - especially as on the back they claim "this film plays everywhere". It seems that's everywhere unless you have an ipad!

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Answer 10

Aug 18, 2012 12:54 AM in response to Davidt131

Not suprising really...ah well. Thanks for the feedback much appreciated.

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Answer 11

Oct 17, 2012 6:40 AM in response to Davidt131

I have just had the same problem David. I had bought the DVD for my mum and thought, oh good I will give her the DVD and have the digital download for myself. I went to the site on my MacBook and the only option offered was Android. Not much use when you have an iPad.

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Answer 12

Feb 5, 2013 7:54 AM in response to Davidt131

Crap and poo with knobs on!,, just bought Taken 2 on blu ray with digital copy and fox won't recognise it! I feel a breach of the Consumer Credit Act has been done! 'Not of the nature, substance or quality demanded!!!! Well HMV you can have it back!!

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Answer 13

Feb 5, 2013 8:26 AM in response to Peggybundy

I see Fox haven't started letting us iPad/iPhone users use the "Plays Everywhere" concept.

What I find funny though is that on the Plays Everywhere website http://www.foxdigitalcopy.com/uk2/ its shows an iPhone playing a move!!!

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