10 Replies Latest reply: Aug 14, 2012 2:23 AM by kkraemer
kkraemer Level 1 Level 1 (0 points)

I have random freezes occurring no matter what I do. Here's two error logs:

 

- The most recent one: https://dl.dropbox.com/u/32622103/console2.log

 

- The one before: https://dl.dropbox.com/u/32622103/console.log

 

Something out of the ordinary maybe: "****  Debug info for *possible* hang in MAIN graphics engine  ****"

 

Here's the error log for the most recent kernel panic: https://dl.dropbox.com/u/32622103/kernel%20panic.doc

 

Gonna call Apple tomorrow as I still have ML phone support. Any ideas until then?


MacBook Pro (13-inch Early 2011), OS X Mountain Lion
  • etresoft Level 7 Level 7 (26,150 points)

    You have to update and/or remove the follow kernel extensions:

     

    com.regularrateandrhythm.driver.RowmoteIREmu          1.0

    com.shapeservices.msm.driver.MSMFramebuffer          3.2.0

    com.avatron.AVExFramebuffer          1.6.5

    com.senstic.driver.PocketAudioDevice          1.1

    com.shapeservices.msm.driver.MSMVideoDevice          3.2.0

    com.avatron.AVExVideo          1.6.5

     

    The ones you have are not compatible.

  • kkraemer Level 1 Level 1 (0 points)

    Thanks, but a few questions: how do you know it's these extensions? I don't know how to read logs :-/ sorry.

     

    Also, how do I remove them? For most of them, I didn't even know what they were. For example, I googled Avatron and found that this refers to Air Display, and also found this website:

     

    http://blog.avatron.com/post/28135386805/kernel-panics-mountain-lion-and-bluetoo th

     

    according to which version 1.6.5 should fix the problem (I have this version installed).

     

    Many thanks for your help already!

  • etresoft Level 7 Level 7 (26,150 points)

    It's always the extensions .

     

    You will have to track down an uninstaller or uninstall instructions. You have to make sure to remove it completely or else it will cause additional problems.

     

    You may have some extensions that work fine in Mountain Lion, but the best course of action is to remove them all and make sure it is running properly. Then add back the ones that are supposed to be compatible. If that runs fine, then you can start to take more risks. If you get panics again, then you have isolated the cause.

     

    Kernel panics can also be caused by hardware failures. That is why it is important to remove all 3rd party extensions when diagnosing problems. If it panics with only Apple software running, then you take it back to the store. That can't be fixed without a screwdriver.

  • kkraemer Level 1 Level 1 (0 points)

    OK so I removed them except Air Display (use it regularly, gonna wait if there's another crash first). Also, I'm not sure what this relates to:

    com.shapeservices.msm.driver.MSMVideoDevice          3.2.0

     

    Googling SEEMS to indicate it refers to iDisplay, but I already uninstalled this days ago (due to an unrelated cause) with AppCleaner (so all of it should be gone - but it's note?).

  • etresoft Level 7 Level 7 (26,150 points)

    I think it is part of some mobile messaging platform. Why it needs a kernel extension I have no idea. Look for the file in /Library/Extensions or /System/Library/Extensions. You use Finder > Go > Got to folder and type in those paths. Move the file to your desktop and reboot.

     

    But before you do that, maybe run a little program I wrote recently. Download EtreCheck from http://www.etresoft.com/download/EtreCheck.zip, run it, and paste the results here.

     

    There could be other parts of that software you need to remove. EtreCheck will list them.

     

     

    Disclaimer: Although EtreCheck is free, there are other links on my site that could give me some form of compensation, financial or otherwise.

  • kkraemer Level 1 Level 1 (0 points)

    /Library/Extensions is completely empty.

     

    I removed "MSMVideoDevice.kext " from /System/Library/Extensions. I searched for "senstic" or "pocket" but didn't find anything..

     

    Here's the log from your app:

     

    Hardware Information:

              MacBook Pro - model: MacBookPro8,1

              1 2.3 GHz Intel Core i5 CPU: 2 cores

              8 GB RAM

     

    Startup Items:

              ArcanaStartupSound - Path: /Library/StartupItems/ArcanaStartupSound

     

    System Software:

              OS X 10.8 (12A269) - Uptime: 0 days 0:18

     

    Disk Information:

              INTEL SSDSA2M120G2GC disk0 : (120,03 GB)

                        disk0s1 (disk0s1) <not mounted>: 209,7 MB

                        HDD (disk0s2) /: 119,17 GB (45,44 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              MATSHITADVD-R   UJ-898 

     

    USB Information:

              Generic  External         500,11 GB

                        PL (disk3s1) /Volumes/PL: 500,11 GB (4,22 GB free)

              Hewlett-Packard HP Color LaserJet 3600

              PI-239   USB 2.0 Drive    1 TB

                        disk2s1 (disk2s1) <not mounted>: 209,7 MB

                        IN (disk2s2) /Volumes/IN: 749,58 GB (272,16 GB free)

                        TM (disk2s3) /Volumes/TM: 250,15 GB (172,44 GB free)

              Western Digital My Passport 071A 500,08 GB

                        disk1s1 (disk1s1) <not mounted>: 209,7 MB

                        PP (disk1s2) /Volumes/PP: 499,74 GB (4,23 GB free)

              Apple Computer, Inc. IR Receiver

              Apple Inc. FaceTime HD Camera (Built-in)

              Apple Inc. BRCM2070 Hub

                        Apple Inc. Bluetooth USB Host Controller

              Apple Inc. Apple Internal Keyboard / Trackpad

     

    FireWire Information:

     

    Kernel Extensions:

              com.avatron.AVExVideo          Version: 1.6.5

              com.shapeservices.msm.driver.MSMVideoDevice          Version: 3.2.0

              com.Cycling74.driver.Soundflower          Version: 1.5.2

              com.avatron.AVExFramebuffer          Version: 1.6.5

              com.shapeservices.msm.driver.MSMFramebuffer          Version: 3.2.0

     

    Problem System Launch Daemons:

                     [failed] com.apple.xprotectupdater.plist

     

    Problem System Launch Agents:

                     [failed] com.apple.afpstat.plist

     

    Launch Daemons:

                     [loaded] com.adobe.fpsaud.plist

                     [loaded] com.adobe.SwitchBoard.plist

                     [loaded] com.bresink.system.securityagent3.plist

                 [not loaded] com.dymo.pnpd.plist

                     [loaded] com.google.keystone.daemon.plist

                     [loaded] com.microsoft.office.licensing.helper.plist

                     [loaded] com.sharpcast.xfsmond.plist

                 [not loaded] org.eyebeam.SelfControl.plist

     

    Launch Agents:

                 [not loaded] com.adobe.AAM.Updater-1.0.plist

                     [loaded] com.adobe.CS5ServiceManager.plist

                     [loaded] com.google.keystone.agent.plist

     

    User Launch Agents:

                 [not loaded]          .DS_Store

                     [loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

                     [failed] com.apple.CSConfigDotMacCert-bredimus.ma...plist

                     [loaded] com.plexapp.mediaserver.plist

                     [loaded] com.valvesoftware.steamclean.plist

     

    User Login Items:

              TotalFinder

              GrowlHelperApp

              BetterTouchTool

              NIHardwareAgent

              gstlauncherdaemon

              RemoteHelper

              Ejector

              PsstDaemon

              iTunesHelper

              Air Video Server

              Flux

              witchdaemon

              AirDisplayStatusItem

              ScreenCapture

              Rowmote Helper

              Dropbox

              Dropbox

              Dropbox

              Dropbox

              Dropbox

              TotalFinder

              Stay

              Dropbox

     

    3rd Party Preference Panes:

              Air Display Preferences

              Flash Player

              GeekTool

              Growl

              Native Instruments USB Audio

              Perian

              Witch

     

    Internet Plug-ins:

              AdobePDFViewer.plugin

              AdobePDFViewerNPAPI.plugin

              DYMO NPAPI Addin.plugin

              DYMO Safari Addin.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              Google Earth Web Plug-in.plugin

              iPhotoPhotocast.plugin

              JavaAppletPlugin.plugin

              QuickTime Plugin.plugin

              SharePointBrowserPlugin.plugin

     

    User Internet Plug-ins:

     

    Bad Fonts:

              None

     

    Top Processes:

  • etresoft Level 7 Level 7 (26,150 points)

    kkraemer wrote:

     

    /Library/Extensions is completely empty.

     

    I removed "MSMVideoDevice.kext " from /System/Library/Extensions. I searched for "senstic" or "pocket" but didn't find anything..

     

    That directory is supposed to be reserved for Apple's use only. Third parties are supposed to use /Library, but sometimes they don't.

     

    Kernel Extensions:

              com.avatron.AVExVideo          Version: 1.6.5

              com.shapeservices.msm.driver.MSMVideoDevice          Version: 3.2.0

              com.Cycling74.driver.Soundflower          Version: 1.5.2

              com.avatron.AVExFramebuffer          Version: 1.6.5

              com.shapeservices.msm.driver.MSMFramebuffer          Version: 3.2.0

     

    Is this output from after rebooting? Those com.shapeservices should be gone now.

    Is com.avatron your iDisplay software? Ideally, it is best to remove any that could cause a kernel panic to make sure it isn't a hardware issue. Then you can put back things that are supposed to work.

    I have seen very, very few kernel panic logs that did not include the "Soundflower" extension.

    User Login Items:

              TotalFinder

              GrowlHelperApp

              BetterTouchTool

              NIHardwareAgent

              gstlauncherdaemon

              RemoteHelper

              Ejector

              PsstDaemon

              iTunesHelper

              Air Video Server

              Flux

              witchdaemon

              AirDisplayStatusItem

              ScreenCapture

              Rowmote Helper

              Dropbox

              Dropbox

              Dropbox

              Dropbox

              Dropbox

              TotalFinder

              Stay

              Dropbox

    How many Dropboxes do you need?

     

    Nothing here should cause a kernel panic but they could slow down your machine.

  • kkraemer Level 1 Level 1 (0 points)

    Forgot to reboot :-S But I have no idea what that Soundflower thing is. Googling just me some soundcard utility that I don't recall installing...

     

    Also, I was away from the computer for maybe 30 or 60 mins and when I came back, the background image of my external (used as primary) display had disappeared, or rather, been replaced by a grey background. Relaunching Finder or even trying to change the image didn't help, though a reboot did.

     

    Also, no idea why I have so many Dropboy apps. The Applications folder shows only one.

     

    Here's the new output:

     

    Hardware Information:

              MacBook Pro - model: MacBookPro8,1

              1 2.3 GHz Intel Core i5 CPU: 2 cores

              8 GB RAM

     

    Startup Items:

              ArcanaStartupSound - Path: /Library/StartupItems/ArcanaStartupSound

     

    System Software:

              OS X 10.8 (12A269) - Uptime: 0 days 0:3

     

    Disk Information:

              INTEL SSDSA2M120G2GC disk0 : (120,03 GB)

                        disk0s1 (disk0s1) <not mounted>: 209,7 MB

                        HDD (disk0s2) /: 119,17 GB (45,41 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              MATSHITADVD-R   UJ-898 

     

    USB Information:

              Hewlett-Packard HP Color LaserJet 3600

              Western Digital My Passport 071A 500,08 GB

                        disk3s1 (disk3s1) <not mounted>: 209,7 MB

                        PP (disk3s2) /Volumes/PP: 499,74 GB (4,23 GB free)

              Generic  External         500,11 GB

                        PL (disk2s1) /Volumes/PL: 500,11 GB (4,22 GB free)

              PI-239   USB 2.0 Drive    1 TB

                        disk1s1 (disk1s1) <not mounted>: 209,7 MB

                        IN (disk1s2) /Volumes/IN: 749,58 GB (272,16 GB free)

                        TM (disk1s3) /Volumes/TM: 250,15 GB (172,36 GB free)

              Apple Computer, Inc. IR Receiver

              Apple Inc. Apple Internal Keyboard / Trackpad

              Apple Inc. BRCM2070 Hub

                        Apple Inc. Bluetooth USB Host Controller

              Apple Inc. FaceTime HD Camera (Built-in)

     

    FireWire Information:

     

    Kernel Extensions:

              com.avatron.AVExVideo          Version: 1.6.5

              com.Cycling74.driver.Soundflower          Version: 1.5.2

              com.avatron.AVExFramebuffer          Version: 1.6.5

     

    Problem System Launch Daemons:

                     [failed] com.apple.xprotectupdater.plist

     

    Problem System Launch Agents:

                     [failed] com.apple.afpstat.plist

     

    Launch Daemons:

                     [loaded] com.adobe.fpsaud.plist

                     [loaded] com.adobe.SwitchBoard.plist

                     [loaded] com.bresink.system.securityagent3.plist

                 [not loaded] com.dymo.pnpd.plist

                     [loaded] com.google.keystone.daemon.plist

                     [loaded] com.microsoft.office.licensing.helper.plist

                     [loaded] com.sharpcast.xfsmond.plist

                 [not loaded] org.eyebeam.SelfControl.plist

     

    Launch Agents:

                 [not loaded] com.adobe.AAM.Updater-1.0.plist

                     [loaded] com.adobe.CS5ServiceManager.plist

                     [loaded] com.google.keystone.agent.plist

     

    User Launch Agents:

                 [not loaded]          .DS_Store

                     [loaded] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

                     [failed] com.apple.CSConfigDotMacCert-bredimus.ma...plist

                     [loaded] com.plexapp.mediaserver.plist

                     [loaded] com.valvesoftware.steamclean.plist

     

    User Login Items:

              TotalFinder

              GrowlHelperApp

              BetterTouchTool

              NIHardwareAgent

              gstlauncherdaemon

              RemoteHelper

              Ejector

              PsstDaemon

              iTunesHelper

              Air Video Server

              Flux

              witchdaemon

              AirDisplayStatusItem

              ScreenCapture

              Rowmote Helper

              Dropbox

              Dropbox

              Dropbox

              Dropbox

              Dropbox

              TotalFinder

              Stay

              Dropbox

     

    3rd Party Preference Panes:

              Air Display Preferences

              Flash Player

              GeekTool

              Growl

              Native Instruments USB Audio

              Perian

              Witch

     

    Internet Plug-ins:

              AdobePDFViewer.plugin

              AdobePDFViewerNPAPI.plugin

              DYMO NPAPI Addin.plugin

              DYMO Safari Addin.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              Google Earth Web Plug-in.plugin

              iPhotoPhotocast.plugin

              JavaAppletPlugin.plugin

              QuickTime Plugin.plugin

              SharePointBrowserPlugin.plugin

     

    User Internet Plug-ins:

     

    Bad Fonts:

              None

     

    Top Processes:

     

    Message was edited by: kkraemer

  • etresoft Level 7 Level 7 (26,150 points)

    Soundflower seems to be an open-source library for re-routing audio. I'm sure the intention is to siphon off the output to make a pirate recording. Regardless of whether you should run it or not, if you don't want kernel panics, run the latest version or remove it.

     

    I don't know what the Avatron software is. If you continue to have kernel panics, remove that too.

     

    The dropboxes are in Login Items. System Preferences > Users & Groups > your account > Login Items.

  • kkraemer Level 1 Level 1 (0 points)

    OK, so I've removed all Dropboxes and re-added one and have also removed the Soundflower thing. All seems good so far...*knock on wood*