my ipod shuffle 4 is non responsive to any of the "r" trouble shooters (with the exception to restore because it is not detectable on itunes). ive bought new cables, checked usb, updated all windows and itunes, tried wall outlet charger, tried a different pc, and nothing seems to fix my dead shuffle. any ideas?
iPod shuffle, Windows XP
It seems like you have been pretty thorough with trouble-shooting, so it may be a defect in the shuffle. If it's new (or less than one-year old), you should have it looked at under warranty. If there is an Apple Store nearby, you can make a reservation at the Genius Bar. Otherwise, you can use the Contact Us link at the bottom right corner of this web page to contact Apple's tech support. If it's defective, you can see about getting it replaced.
If the shuffle is not under warrantly, there may be other things you can try...
Did this work before, and it is not working now for some reason? Or is this the first time you are trying to use this shuffle with this computer?
I was able to use it a few times before it blacked out. I've had it for about a year now, and of course, I can't find a receipt.
I've had it for about a year now
"About a year" can be less than a year. You can check the current status of coverage by going here
https://selfsolve.apple.com/agreementWarrantyDynamic.do
The serial number of a shuffle printed on the surface is very small; it's location is shown here
http://support.apple.com/kb/HT1459
I don't think you need to have the receipt, because Apple tracks purchase date by serial number.
thank you for your time and help. I followed the link you provided , but it told me I would need a receipt to verify warranty. I thought about it, it has actually been closer to two years since I purchased it! time flies!! any other thoughts, other than buy a new one?
OK, good to know that you sometimes need a receipt. I guess if you buy directly from Apple (online or at an Apple Store) and probably some major resellers, then it's in their system when that iPod was sold, so no receipt is needed. That shuffe model was released a bit less than two years ago, so it can't be MORE than two years...
In your original post, you said
ive bought new cables
Did you buy a new cable because the one that came with it was lost or damaged? If so, did you buy the official Apple part
http://store.apple.com/us/product/MC003ZM/A
There are third-party replacements, but you need to make sure it is described as being for the 3rd and 4th gen shuffle. If the cable is for the 2nd gen shuffle, it will not work on a 4th gen shuffle. The connectors are different.
If it's the correct cable, when you connect it, does the shuffle appear anywhere else in Windows, such as in device manager?
how can i restore my shuffle if itunes cant even detect it????
