3 Replies Latest reply: Aug 17, 2012 11:19 AM by Joseph DiMattio
Robman Level 1 (95 points)

So, after upgrading some of my desktops to Mountain Lion. I am no longer able to remotely manage them with ARD.


I have the latest version on my machine, but I am no longer able to connect to Clients running Mountain Lion.

I get the error:


Screen Shot 2012-08-13 at 4.21.01 PM.png


The Remote Management is on and set properly in System Preferences. Everything looks as it should.


I can still connect and manage Lion Machines no problem.


Please advise.

Mac Pro, Mac OS X (10.7.1), IT Manager for an Ad Agency
  • Benjamin Losch Level 1 (25 points)

    Hi Robman,

    I would suggest it ML uses version 3.6 of the Client and you are using maybe ARD 3.5. on your host?

    ARD is not upward compatible so you have to upgrade to ard 3.6 via the Appstore.




  • Robman Level 1 (95 points)

    The admin Machine is also on Mtn Lion, so both on 3.6


    So, i got it going, here's how i did it:

    On the client I had to log in as root and unchecked the Remote Management and re-checked Remote Management.

    That must have updated or tweaked the preference, but now it's working properly.


    Strange, but that seems to have fixed it..

  • Joseph DiMattio Level 1 (0 points)

    Strange, but true, Robman's solution worked for me as well - thanks!