HT201263: If you can't update or restore your iPhone, iPad, or iPod touch
Learn about If you can't update or restore your iPhone, iPad, or iPod touch
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All replies
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Helpful answers
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Aug 13, 2012 9:57 PM in response to kevinhartzellby randers4,Try resetting it: hold the on/off and home buttons at the same time until you see the Apple logo (ignore the off slider that appears first), then release.
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Dec 10, 2012 12:19 AM in response to randers4by valdiviacharlene,i have tried it many times and the skider off doesnt appear it just turns off and then when it turns back on it has the same itunes plug in sign
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Dec 27, 2012 4:37 AM in response to randers4by aticara,I have the same problem,, do I need to download itunes to my pc first?
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Dec 27, 2012 6:50 AM in response to randers4by aticara,I have that picture,, how do you launch to itunes?
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Dec 27, 2012 8:47 AM in response to aticaraby randers4,You need to download and install iTunes to your computer (http://www.apple.com/itunes/), then connect your phone to restore it (http://support.apple.com/kb/HT1414).
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Feb 2, 2013 11:21 PM in response to kevinhartzellby aljaasi ,i do but stel the problem, he can to restor in this time
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Apr 24, 2014 2:40 AM in response to kevinhartzellby smellyfromsa,i have the same problem and cant do anything with my phone, did you resolve your phone issue as my problem cant get connected to i-tunes or restore at all
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Apr 25, 2014 3:01 AM in response to smellyfromsaby wundaland,Having same problem...It has been restored but when I plugged it to my computer to get backup, It has asked for sim code which is not working and has shut me out and going in circles!!!
