macbook pro retina erratic trackpad issues

Question

Level 1

6 points

macbook pro retina erratic trackpad issues

Mapbook pro with retina display trackpad has erattic behavior after 2 - 3 minutes of use. The behavior is most noticeable in Final Cut Pro X. When dragging and dropping clips, multy touch gestures will trigger unintentionally, causing the app to switch to the desktop, and launchpad and back dozens of times per second. the behavior continues and gets more frequient the longer the computer is awake... I'm hoping its a software issue... spent 3400 dollars on this thing... this is a rather infuriating bug for this, one of the most expensive laptops a person could buy.

ordered around june 18th, recieved around july 10th. upgraded to mountain lion and installed all updates.

MacBook Pro (Retina, Mid 2012), OS X Mountain Lion, trackpad, behavior, erattic

Posted on Aug 13, 2012 10:55 PM

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Answer 1

Kappy

Level 10

361,849 points

Aug 13, 2012 10:57 PM in response to posborne

See if this is helpful: MacBook Pro (Retina, Mid 2012)- Trackpad may become unresponsive after MacBook Pro (Retina) Trackpad Update.

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Answer 2

posborne Author

Level 1

6 points

Aug 14, 2012 8:38 AM in response to Kappy

no, I have mountain lion now which no longer uses the updater application. (all updates have been installed anyway) In addition, that is not the same problem... my track pad works, but gives unpredictable results after a few minutes of use.

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Answer 3

crgmisc

Level 1

20 points

Aug 22, 2012 1:46 PM in response to posborne

I rec'd my MB Pro Retina an hour ago from FedEx and am having the exact same issue as you.

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Answer 4

crgmisc

Level 1

20 points

Aug 22, 2012 3:06 PM in response to posborne

I am curious, is the noise when you click really loud?

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Answer 5

posborne Author

Level 1

6 points

Aug 22, 2012 3:31 PM in response to crgmisc

this problem is less related to clicking and more related to barely touching the trackpad. By "noise" I meand erratic cursor movement.

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Answer 6

posborne Author

Level 1

6 points

Aug 22, 2012 3:32 PM in response to crgmisc

let me know if you solve it, I'm still seeing the problem

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Answer 7

crgmisc

Level 1

20 points

Aug 22, 2012 3:40 PM in response to posborne

I have both. Erratic tracking (I click and the pointer jumps about an inch and it is a clean click) and the clicks are very loud. Lucky me.

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Answer 8

mvial

Level 1

5 points

Sep 2, 2012 4:06 AM in response to posborne

I just bought a MBP Retina 2.3 Ghz and I have The same problem: trackpad just gets erratic moves. It seems Apple has not addressed this issue yet...

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Answer 9

tdinneen

Level 1

0 points

Sep 2, 2012 9:41 AM in response to posborne

I'm having the same issue. I have mountain lion installed for a while now and just yesterday the trackpad went crazy (nothing new installed recently). The click works but the mouse just jumps all over the place or sometimes doesn't move at all. It's completely unusable now and I've had to revert back to my old MacBook :-(

Booted into the recovery partition and had the same issue. So I assume it's a firmware problem. Tried installing the trackpad 1.0 update (took 15 mins to lauch safari, download the update and try and click on it, that's how bad the trackpad is) but that was for 10.7 and it won't let me install it.

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Answer 10

Sep 3, 2012 7:47 AM in response to posborne

Same problem here, it has only happened 5 - 6 times so far, and it last around 30 - 45 seconds each time, i can't stand it thou.

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Answer 11

AdamNJ77

Level 1

0 points

Sep 4, 2012 6:17 PM in response to Rolando Mota

It happened to me too. I took it to the Apple store on 14th St. in Manhattan and they sent me home with a brand new one. Within 5 minutes, I noticed it did the same exact thing as the one I took back. At least I now know it's a software problem, and not a hardware defect. Hopefully they address this soon

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Answer 12

tdinneen

Level 1

0 points

Sep 6, 2012 11:24 AM in response to posborne

So, cleaned the trackpad and let it dry over night. The next day I had the same issue. Cleaned it again and let it dry for 3 days and now it's fine.

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Answer 13

mvial

Level 1

5 points

Sep 7, 2012 12:05 PM in response to AdamNJ77

Cheers AdamNJ77,

Just to make sure: Are you having this problem with Lion or Mountain Lion?

Thanks

MVial

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Answer 14

AdamNJ77

Level 1

0 points

Sep 7, 2012 12:10 PM in response to mvial

Hello, I am running Mountain Lion (10.8.1)

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Answer 15

mvial

Level 1

5 points

Sep 7, 2012 12:33 PM in response to posborne

Hi posborne, believe it or not, but try pressing the upper corners of your trackpad. It seems the upper corners are under pressure and need to be released.

Cheers

MVial

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