Previous 1 2 Next 16 Replies Latest reply: Jun 20, 2013 5:47 PM by dmaunder
Miggl Level 1 Level 1 (75 points)

I have the uCube Digital USB Speakers, and from reading other forums, other forms of USB speakers have this problem as well. Whenever I wake my computer from sleep (default sleep setting, fresh Mountain Lion install), the speakers no longer work, and I am required to unplug and replug the USB connection to make them work again.

Any thoughts on how to fix this?


Mac mini, OS X Mountain Lion, 8GB RAM, Mini 5,1
  • Miggl Level 1 Level 1 (75 points)

    I was hoping this would be fixed in the yesterday's release of 10.8.1, but it looks as if they only addressed audio issues on the Thunderbolt port, not USB audio issues, as I am still having this problem. Has anyone been able to find a solution thus far?

  • dmaunder Level 1 Level 1 (0 points)

    I have Creative USB speakers and have the same issue. Only started with the upgrade to Mountain Lion. Seems like it's a software bug and I guess we're waiting on Apple for the fix. Hopefully 10.8.2 fixes it. I was really hoping the latest update would but no dice.

  • wiin Level 1 Level 1 (0 points)

    Got the same prob (Creative XFi); some more detail:  After the wakeup the XFi receives commands, but doesn't switch on the actual sound. The XFi has a button to set effects, that one does NOT work when in this mode, but mute works ... go figure.

    The thing is, this worked in 10.6  !   As far as I remember 10.5 or 10.4 had the same issues, which I blamed on Creative at first (which they denied;-) .

    Now it is back and I wonder if anybody at Apple notices ?

  • Miggl Level 1 Level 1 (75 points)

    This is the response I received from UltraLink (manufacturers of uCube):

    In some instances, changes introduced by the manufacturer to a computer¹s

    operating software, may require that you unplug and re-connect your UCube

    speaker¹s USB connection before continuing to enjoy UCube¹s superior

    performance.

     

    We are investigating other ways to deal with this condition and will post a

    more effective solution on our website when this is available.

     

    Regards,

     

    Cheryl Fisher

    Marketing Coordinator

    Ultralink Products, Inc.

    www.ultralinkproducts.com

    T: 905.479.2831

     

    Again, have my hopes up for 10.8.2 to address this. I suggest filing a bug report, since they probably aren't reading this message board: http://www.apple.com/feedback/

  • Miggl Level 1 Level 1 (75 points)

    Well, initial test would let me believe that OS X.8.2 has resolved this issue. I will keep an eye on it and report back if there is any more trouble.

  • Miggl Level 1 Level 1 (75 points)

    Looks like I spoke too soon. The problem persists after getting to my computer this morning.

  • JnSD Level 1 Level 1 (0 points)

    I'm having the exact same problems after I upgraded from 10.7.4 to 10.7.5. My external UCube speakers don't work after I wake the computer from sleep mode. But if I unplug them and plug them back in...they work again. That excuse from Cheryl Fisher is lame. Unplugging and plugging back in is ridiculous? I hope they figure this out soon.

  • Miggl Level 1 Level 1 (75 points)

    OK, still no dice. I have tried repairing permissions and replacing the USBAudio kext. Here is what I am guessing:

    - USB ports will not provide power after sleep, unless they get a "request" for power, like charging your iPhone. Since the speakers are passive, that USB port doesn't "power up".

     

    Not sure how to work around that either. Anyone have any other ideas?

  • JnSD Level 1 Level 1 (0 points)

    Miggl,

     

    That actually sounds like a logical explanation for this issue.

     

    I suggest we keep hounding Apple in their bug fix requests and emails to them. I did get a response back from Cheryl Fisher of Ufi UCube Speakers. She says she's been trying to work with Apple to get this solved. I suggest we contine to contact Apple and Ufi UCube speakers. They would have more of an influence than we do. I know Cheryl is trying to work with them...but the more people that complain...the quicker things get done.

     

    Send your issues to Cheryl Fisher at: info@ufiproducts.com (and) service@ufiproducts.com (I'm not sure which email gets to her quicker). And continue to send email to tech support at Apple. They HAVE to know about this issue.

  • wiin Level 1 Level 1 (0 points)

    Now it`s 10.8.3 as long awaited --- and NOTHING!!!

    Still crap.

    Bummer!!!!!

     

    Every other system does it - 10.6 did it, but Apple refuses!

     

    What else to say???

  • SeungyeonKim Level 1 Level 1 (0 points)

    to JnSD

    I have the exact same problem like you have.

    Does this have no solution?

    This is really annoying me and if i knew this problem, i have never bought this product. ㅠㅠ

  • JnSD Level 1 Level 1 (0 points)

    I haven't heard anything from Apple or Ufi who makes my USB speakers. They seem to just not care. I dont know what to do. I have to keep unplugging and plugging them back in everytime i awake the computer.

  • SeungyeonKim Level 1 Level 1 (0 points)

    Hyu~ Thank you.

    Anyway I have known two facts.

    1. It's not my only problem.

    2. No solution

    It would be better to use the built in speaker and not to care anything for a while.

     

    Thanks and have a good day, jnSD.

  • JWaterworth Level 1 Level 1 (0 points)

    I'm on the line to Apple support about this issue. The guy I'm speaking to says that they had no record of the issue!?

     

    So it seems that discussing issues in these support forums and adding negative reviews in the Apple Store has no effect. You all need to call Apple support and get them to record a specific issue.

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