Aperture won't work on new macbook pro retina

Question

Level 1

9 points

Aperture won't work on new macbook pro retina

I need help so bad. I got my new mackbook pro yesturday and migrated Aperture to it from my old mac. It worked great yesturday but today it won't even launch. I trashed and downloaded 6 times from the APP store and have called support 3 times. Nothing they suggested works.

I have a 15" MACBOOK PRO retina with Mountain Lion, 2.6 i7, 16gb ram, 500 gb flash drive.

Any one have any ideas or have the same problem? I would so appreciate some advise.

Here is the log report......

Process: Aperture [435]

Path: /Applications/Aperture.app/Contents/MacOS/Aperture

Identifier: com.apple.Aperture

Version: 3.3.2 (3.3.2)

Build Info: Aperture-265039000000000~4

App Item ID: 408981426

App External ID: 9411464

Code Type: X86-64 (Native)

Parent Process: launchd [161]

User ID: 501

Date/Time: 2012-08-14 18:02:52.457 -0500

OS Version: Mac OS X 10.8 (12A269)

Report Version: 10

Interval Since Last Report: 15540 sec

Crashes Since Last Report: 23

Per-App Crashes Since Last Report: 15

Anonymous UUID: AA16BD6D-7718-4AB5-8BA3-529DD2BA8389

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager

Referenced from: /Applications/Aperture.app/Contents/MacOS/Aperture

Reason: no suitable image found. Did find:

/Library/Frameworks/PluginManager.framework/Versions/B/PluginManager: no matching architecture in universal wrapper

Binary Images:

0x100000000 - 0x1007cafef com.apple.Aperture (3.3.2 - 3.3.2) <738E7070-D100-3296-8AA9-47BE3189DA95> /Applications/Aperture.app/Contents/MacOS/Aperture

0x1009c5000 - 0x100f50fe7 com.apple.RedRock (1.9.4 - 260.53) <1C2CBF83-E0BC-3A93-9807-02C5A42065BE> /Applications/Aperture.app/Contents/Frameworks/RedRock.framework/Versions/A/Red Rock

0x10123c000 - 0x1012b6fe7 com.apple.iLifePageLayoutCore (1.0 - 170.28) <C3FE94E3-3F93-32BA-B9D8-BA63D56DFF40> /Applications/Aperture.app/Contents/Frameworks/iLifePageLayoutCore.framework/Ve rsions/A/iLifePageLayoutCore

0x101309000 - 0x10130cff7 com.apple.iLifePhotoStreamConfiguration (2.2 - 2.2) <A6E7CD7C-A826-395F-ABBC-E227071F726F> /Applications/Aperture.app/Contents/Frameworks/iLifePhotoStreamConfiguration.fr amework/Versions/A/iLifePhotoStreamConfiguration

0x101312000 - 0x101322ff7 com.apple.iLifeAssetManagement (2.6 - 25.16) <CF6842C3-01FE-3EEB-980C-04388E263D9A> /Applications/Aperture.app/Contents/Frameworks/iLifeAssetManagement.framework/V ersions/A/iLifeAssetManagement

0x101335000 - 0x1013d8ff7 com.apple.MobileMe (13 - 1.0.4) <0705CAD2-E813-3657-B66B-C018753A9E7E> /Applications/Aperture.app/Contents/Frameworks/MobileMe.framework/Versions/A/Mo bileMe

0x200000000 - 0x20000cff7 com.apple.iphoto.AccountConfigurationPlugin (1.2 - 1.2) <4B16E262-B842-3AA4-9252-E4EC0FE0BC1E> /Applications/Aperture.app/Contents/Frameworks/AccountConfigurationPlugin.frame work/Versions/A/AccountConfigurationPlugin

0x7fff66395000 - 0x7fff663c993f dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld

0x7fff845fe000 - 0x7fff845fefff com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

0x7fff84bfa000 - 0x7fff84de3fff com.apple.CoreFoundation (6.8 - 744) <47AEA7C7-EF9B-3FC6-AEBF-CE02FC650301> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff8518e000 - 0x7fff8518efff com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x7fff8579b000 - 0x7fff85949fff com.apple.QuartzCore (1.8 - 304.0) <BDC66714-F60C-386D-A773-F897D1E87AB6> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x7fff87d18000 - 0x7fff87ea1fff com.apple.WebKit (8536 - 8536.25) <6827B87B-9921-3E69-80A6-115ED325DBA4> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

0x7fff87f08000 - 0x7fff87f17ff7 com.apple.opengl (1.8.5 - 1.8.5) <C554C4DA-517D-3F77-BC7E-DDFD9E01A891> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x7fff87f18000 - 0x7fff87f18fff com.apple.CoreServices (57 - 57) <9DD44CB0-C644-35C3-8F57-0B41B3EC147D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x7fff87fc7000 - 0x7fff88246fff com.apple.AOSKit (1.05 - 148) <C7246547-252D-3505-BC4C-B26ECE575118> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit

0x7fff89150000 - 0x7fff89150fff com.apple.Carbon (154 - 155) <372716D2-6FA1-3611-8501-3DD1D4A6E8C8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x7fff89842000 - 0x7fff898afff7 com.apple.framework.IOKit (2.0 - 755.9.7) <9B7C5E7A-3F7A-3E70-8179-4384992B84E0> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x7fff8bc4c000 - 0x7fff8bc4cfff com.apple.Accelerate (1.8 - Accelerate 1.8) <6AD48543-0864-3D40-80CE-01F184F24B45> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x7fff8db9a000 - 0x7fff8de67ff7 com.apple.security (7.0 - 55163.44) <E62305A2-958D-3EBC-B7E5-9A151D3E1777> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x7fff8e95a000 - 0x7fff8e9abfff com.apple.SystemConfiguration (1.12 - 1.12) <7A8300B5-F5B3-39F0-A4B2-4C0C293FA29F> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

0x7fff8f32f000 - 0x7fff8f3ccfff com.apple.PDFKit (2.7 - 2.7) <00F5A07D-4F61-3BE7-8836-EB03DA904FB1> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit

0x7fff8ff70000 - 0x7fff8ff76fff com.apple.DiskArbitration (2.5 - 2.5) <348AC0CC-6BCE-3416-9141-A5C1164EDDFF> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

Model: MacBookPro10,1, BootROM MBP101.00EE.B00, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f32

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.81.20)

Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en0

Serial ATA Device: APPLE SSD SM512E, 500.28 GB

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5

USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8

MacBook Pro with Retina display, OS X Mountain Lion

Posted on Aug 14, 2012 4:08 PM

Reply

Answer 1

Aug 14, 2012 5:05 PM in response to ARTWW

Any chance you have installed Final Cut Express?

http://support.apple.com/kb/TS3528

Reply

Answer 2

ARTWW Author

Level 1

9 points

Aug 14, 2012 5:42 PM in response to William Lloyd

Thanks for the reply William. Yes, I did have it installed but I trashed it when talking to the 1st tech on the phone. She also had me trash Aperture and download it again with no success. The 2nd tech had me wipe out a bunch of additional files, trash Aperture and download again. No luck with that either. They had me trash aperture again and create another user account. Then download Aperture under that account. Still won't work.

I got fed up and called the nearest Apple store. I have an appointment on Thursday. I figure that I must have messed something up either when I migrated or with all the changes we made, my new computer is a mess.

If nothing else they can put everything back to the way it was when I got it. I tried to migrate from my old Mac and I now learn that I have a few thing that won't run on Mountain Lion, including Final Cut 4. The guy that I talked on the phone to at the Apple store told me to just bring in my new and old computers and they will take care of everything. Can't beat that offer.

Anyway, I'm still open for ideas. I'd love to figure it out myself....with help from people like you.

Thanks.....

Reply

Answer 3

Aug 14, 2012 5:55 PM in response to ARTWW

Other folks have solved this frameworks issue. The problem is that with 10.8 being new, there aren't any combo updaters you can install.

Did you ever run Aperture successfully on the machine before running Final Cut? I would bet if you've removed Final Cut Express that you could just re-download and re-install Mountain Lion (should take about 30 minutes on a fast Internet connection) and all would be working OK. You just wouldn't want to re-install FCE. I don't know if there's an upgraded versio of it? Or maybe FCP X is now the way forward.

Reply

Answer 4

Aug 14, 2012 6:32 PM in response to ARTWW

You can leave Final Cut on the system but you will need to re-install the OS. If you have removed Final Cut but wish to keep it re-install it BEFORE reloading the OS.

As William wrote there are no combo updates for ML so you will need to download from the App Store unless you have made a USB stick installer when you first installed ML.

Reply

Answer 5

ARTWW Author

Level 1

9 points

Aug 14, 2012 7:27 PM in response to William Lloyd

Aperture ran ok yesterday with final cut loaded on computer. I was even able to open FCE and use it after I did an update. Also did Aperture update at the same time. That's when Aperture stopped working. Then I tried FCE again but it stopped working. Apple tech didn't believe that FCE actually ran. Now...neither one work andFCE has been removed. Another download of Aperture was a failure again.

Reply

Answer 6

léonie

Level 10

194,635 points

Aug 14, 2012 10:06 PM in response to ARTWW

It is not an Aperture failure - installing Final Cut corrupts the system - as Frank Caggiano and William Lloyd explained - the installation replaces the "PluginManager" framework by a framework with the wrong architecture - look at the crashlog you posted; the problem is in your system library,not in the Aperture library.

Dyld Error Message:

Library not loaded: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager

Referenced from: /Applications/Aperture.app/Contents/MacOS/Aperture

Reason: no suitable image found. Did find:

/Library/Frameworks/PluginManager.framework/Versions/B/PluginManager: no matching architecture in universal wrapper

Both programs should run again, if you restore the framework by reinstalling the operating system. If you have a TimeMachine backup from the time before you installed Final Cut, you can try to restore the "PluginManager" from your backup.

Reply

Answer 7

ARTWW Author

Level 1

9 points

Aug 15, 2012 4:59 AM in response to léonie

Again....thanks for the reply's. As I said before, I was in the process of migrating so I didn't get to the point of setting up Time Machine yet. So I have no backup. For the suggestion of reloading the OS....Apple no longer includes the OS disks.

Also, Apple says FCE will not run on ML. They also said they no longer support any version of FC older than FC 10.

I'm seeing that all of you are in agreement that a reload of the OS is what is needed but how do I do that without the disks? I am certainly no geek and I can usually find an answer to a problem some where (like here) but this has me stumped.

Reply

Answer 8

ARTWW Author

Level 1

9 points

Aug 15, 2012 5:27 AM in response to ARTWW

One more question.......when you call Apple Care with a problem, are you talking to a real "expert" or are you talking to someone who is just reading from a script. Just wondering how much faith you can put in the information they are supplying.

Thanks again,

Art

Reply

Answer 9

léonie

Level 10

194,635 points

Aug 15, 2012 6:06 AM in response to ARTWW

You can reinstall MacOS X Mountain Lion from the Recovery HD:

Restart your computer while pressing down both the command and R keys at the same time.
Unce you see the apple logo, release the keys
Then select "Reinstall OS X" from the Utilities Window.

OS X: About OS X Recovery

OS X Recovery restores your Mac with a few clicks.

Good Luck

Léonie

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