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signature keeps disappearing

I have been trying to setup an html signature in my mail app. I get it setup in both of my email accounts and have it working. But then, when I login from a different computer, the signature is not there, so i set it up, and when I go back the first, it has been deleted from that computer. Why won't the signature "stick", or why does it keep going away?

iMac (27-inch Mid 2011), OS X Mountain Lion

Posted on Aug 14, 2012 7:56 PM

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10 replies

Oct 22, 2012 2:50 AM in response to mille1j

Hi All,


I'm just trying to help here. So let me get the senerio correct. You have signature 1 and signature 2 installed in computer A. In computer B, you also have signature 1 and signature 2 installed as well. Is this correct?


Before assuming that this is an iCloud syncing problem which I hope not, please check this:

1. Assuming that you have already installed signature 1 and signature 2 and it is working fine on computer 1, make sure you have signature 1 selected in the "Choose signature" drop-down menu (located at the bottom) in Mail>Preferences>Signatures for your corresponding Mail account. The same goes for signature 2. After this is done, when you open a new compose message window, your html signature will pop up near the bottom of your window.


2. When installing your html signature into Mail, you have to ensure that the .mailsignature file is locked after you edit it with your html codes. For more details on this, please view my tutorial: http://mydesignpad.com/create-a-html-email-signature-for-mac-os-x-mountain-lion- 10-8/


Hope this helps, let me know how it goes.

Mar 6, 2013 8:05 AM in response to nholm

This won't work for me. Strangely, the issue seems to be with the Mail app itself. I have deleted all the files in the Signatures folder in the Library. Make a new signature in Mail. Quit Mail and restart. No signature. I have tried every combination of logging out of iCloud, restarting the computer/Mail, etc. I can't get my signatures to stick.


Also worth noting, I have multiple email accounts that aren't synced to iCloud, which also won't remember signatures in Mail.


Big glitch I think.

Sep 26, 2016 11:08 AM in response to mille1j

I had this problem, but after reading this thread, found that the solution for me was simple.


First, the behavior was that when I opened a new message, my signature would appear, but as soon as I typed in an address in the "to:" field, the signature would disappear. For me, this has nothing to do with iCloud. I have never used it to sync my email across devices. IMAP takes care of that for me.


I discovered that there was a problem with preferences. I went to Mail > Preferences > Signatures. At the left, I selected one of my mail accounts. Then I looked at the bottom of the panel. I discovered that for some reason, the "choose signature:" drop-down box for all of my accounts had been switched to "none". I simply picked the correct signature in the drop-down and everything was fine.

Oct 24, 2016 1:28 PM in response to Rick Feldkamp

I have the same problem. My signature disappears when I enter an address in the "to" section and hit enter. The signature disappears but everything else stays. I have already tried the above suggestion. I even deleted all but the primary signature for my primary email account. I have selected it in the "choose signature" box. Still disappears when I enter an addressee and click enter.

signature keeps disappearing

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