Me&My_Mac
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Q: ARD 3.6 not creating Reports

I am not able to creat any Reports exept the Administrator Report.

Do I have to correct any Settings?

Posted on Aug 15, 2012 2:26 AM

by pknz4,Solvedanswer
pknz4 pknz4
Level 1 (11 points)
A:

Deleting your com.apple.remotedesktop.plist file seems to solve this issue, however you will lose your settings.

Posted on Oct 1, 2012 8:59 PM

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Me&My_Mac

Q: ARD 3.6 not creating Reports

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  • by iToaster,

    iToaster iToaster Aug 18, 2012 5:35 AM in response to Me&My_Mac
    Level 3 (739 points)
    Aug 18, 2012 5:35 AM in response to Me&My_Mac

    There is a tick box on the report to force ARD to fectch new data

    Sorry I can't remember the exact title and were it is

    I'll have a look when I'm back at work

  • by iToaster,

    iToaster iToaster Aug 19, 2012 3:35 PM in response to Me&My_Mac
    Level 3 (739 points)
    Aug 19, 2012 3:35 PM in response to Me&My_Mac

    not sure what you mean by administrator report. If your running ARD admin

    as a stnd user, login as admin and change ARD admin preferences to enable what you need

    when using as a stnd user

     

    I had a look at report generating

    when you open the report generator there is a tick box that says "rebuild data for report"

    this will regenerate the report

     

    client side check  remote management, options  generate reports enabled

  • by Me&My_Mac,

    Me&My_Mac Me&My_Mac Aug 21, 2012 1:54 AM in response to iToaster
    Level 1 (0 points)
    Aug 21, 2012 1:54 AM in response to iToaster

    Thank You iToaster,

    I am running ARD Admin as Admin.

    The Reports are enabled on the Client Machines.

    The Report is the thrid from the bottom in German it is called Verwaltungseinstellung and reports that all machines are enabled to give reports.

    Other Reports like Memory etc. are not created the programm just says waiting for report daten.

    the tick for rebuildung data has no effect.

     

    Thanks for your help

  • by iToaster,

    iToaster iToaster Aug 21, 2012 4:20 AM in response to Me&My_Mac
    Level 3 (739 points)
    Aug 21, 2012 4:20 AM in response to Me&My_Mac

    try deleting com.apple.RemoteDesktop.plist from your user acount

    beware this will remove your list of computers

    make a backup of it first

  • by Seth Robson,

    Seth Robson Seth Robson Aug 21, 2012 7:27 AM in response to iToaster
    Level 1 (5 points)
    Aug 21, 2012 7:27 AM in response to iToaster

    I have the exact same problem as the original poster: ever since I upgraded my ARD Admin application to 3.6, I have lost the ability to generate reports from my client systems. My symptoms are the same: after selecting a client system and clicking "Get Report", ARD gets stuck on "Waiting for report data" without responding.

     

    I have not changed any of the settings on my clients, or in the ARD Admin application. Since almost all of our client systems are still running Snow Leopard, the ARD Client I'm generally trying to connect to is 3.5.3.

     

    I already tried deleting my com.apple.RemoteDesktop.plist file and rebuilding my client list from scratch, but I still can't generate reports. I also tried installing the Remote Desktop Admin 3.6.1 update yesterday, but that didn't fix the issue.

     

    At least I can still remotely control client systems, push files and software installation packages, and so forth.

  • by Me&My_Mac,

    Me&My_Mac Me&My_Mac Aug 22, 2012 3:09 AM in response to iToaster
    Level 1 (0 points)
    Aug 22, 2012 3:09 AM in response to iToaster

    I deleted the plist but still cannot generate Reports.

     

    Controlling Remote Systems is not a problem, but no Reports generated.

     

    Pushing Files etc works fine.

    Update to ARD 3.6.1 No change

  • by FSU IT Help Desk,

    FSU IT Help Desk FSU IT Help Desk Sep 18, 2012 9:11 AM in response to Me&My_Mac
    Level 1 (0 points)
    Sep 18, 2012 9:11 AM in response to Me&My_Mac

    Hi,

    Having the same issue.

    I have ARD v 3.6.1 running on MT Lion on my local system and 3.5.2 running on a SL Server running as a task server. Neither version I have is able to pull reports from systems. I'm looking to get info from MT Lionand Lion. I am able to control the systems remotly and everything is checked in remote management.

    Thanks,

  • by larteaga69,

    larteaga69 larteaga69 Sep 26, 2012 8:16 AM in response to FSU IT Help Desk
    Level 1 (0 points)
    Sep 26, 2012 8:16 AM in response to FSU IT Help Desk

    Hi I am having the same issue

    I recently installed ARD 3.6 so I could help my parents with their Mac(10.7.4) over the internet.

    I am able to observe and control their Mac but I am not able to copy files, install packages, run reports, send messages...

    They have a linksys router and the ports 3283 and 5900 are open, TCP and UDP.

    I also opened port 22 and 20 TCP (I read it on one site, and saw the list on the Apple site)

    I am logging in to her Mac with her Admin user-name, and I checked under preference/sharing Remote Login, Remote Management, Remote Apple events and her user is selected as well.

    I ran the Adminstration Settings Report on my Mac(10.8) and the settings are Off for running reports....

    It looks like I have to change some settings on my configuration, but I am not sure how to do it exaclty.

    Any ideas?

     

    Thanks

    LA

  • by marimbaguy,

    marimbaguy marimbaguy Sep 26, 2012 10:38 AM in response to Me&My_Mac
    Level 1 (0 points)
    Sep 26, 2012 10:38 AM in response to Me&My_Mac

    Same problems on our install of 3.6.1

  • by Ben Rigsby,Helpful

    Ben Rigsby Ben Rigsby Sep 27, 2012 4:31 PM in response to Me&My_Mac
    Level 2 (468 points)
    iTunes
    Sep 27, 2012 4:31 PM in response to Me&My_Mac

    I was having the same problem in my lab at school. I went into the preferences folder on my mac and deleted everything that had Remote Desktop in the name. I had to enter all the passwords again to connect to the client computers but all is well now. I can generate reports and the connection to the clients seems  better.

    Hope this does the trick for you all. I did not need to renter the serial number.

  • by pknz4,Solvedanswer

    pknz4 pknz4 Oct 1, 2012 8:59 PM in response to Ben Rigsby
    Level 1 (11 points)
    Oct 1, 2012 8:59 PM in response to Ben Rigsby

    Deleting your com.apple.remotedesktop.plist file seems to solve this issue, however you will lose your settings.

  • by Me&My_Mac,

    Me&My_Mac Me&My_Mac Oct 2, 2012 2:34 AM in response to pknz4
    Level 1 (0 points)
    Oct 2, 2012 2:34 AM in response to pknz4

    Thank you,

    I deleted the com.apple.remotedektop.plist from the /Libary/Prefernces and restarted ARD.

    The Password for the controlled Copmputers had to be entered but Reports are now being generated.

     

    Thank you

     

  • by FSU IT Help Desk,

    FSU IT Help Desk FSU IT Help Desk Oct 2, 2012 11:53 AM in response to pknz4
    Level 1 (0 points)
    Oct 2, 2012 11:53 AM in response to pknz4

    Tried this a couple times still having the issues. Reinstalled ARD as well. Removed the prefrences from user. just doesnt feel like working. Im keeping at it.

     

    Glad its working for others!

  • by sdmichael,

    sdmichael sdmichael Oct 2, 2012 12:07 PM in response to FSU IT Help Desk
    Level 1 (30 points)
    Oct 2, 2012 12:07 PM in response to FSU IT Help Desk

    I FINALLY got it all worked out. Unfortunately, removing com.apple.remotedektop.plist and other files as some folks have done here did not do it for me. I suspected there may have been issues with the database files in var/db/RemoteManagement/, so I took the plunge, followed the directions here:

     

    http://support.apple.com/kb/HT2577?viewlocale=en_US&locale=en_US

     

    and completely removed ARD Admin from my computer. Then I reinstalled it and added all of my computers back. I only had 52. I'm glad I didn't have hundreds, like at my old job.

     

    I have reports back now and it's a lot snappier. I'm going to try and put my saved tasks back in using Property List Editor.

     

    I don't know if just deleting the database files would have prompted ARD to reinstall them anew or if deleing them and running the ARD installer would have reinstalled them. I just decided to cut to the chase and put this behind me.

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