HT203343: Resolve printer issues on your Mac
Learn about Resolve printer issues on your MacQ: After installing Mountain Lion, I tried to scan from my Canon MX870 and received the message: "MP Navigator EX quit unexpectedly. ... After installing Mountain Lion, I tried to scan from my Canon MX870 and received the message: "MP Navigator EX quit unexpectedly. Click Reopen to open the application again. A report will be sent to Apple," more
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Helpful answers
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Aug 15, 2012 10:01 AM in response to rjliiiby Tgara,★HelpfulI don't know what's wrong with your software, but have you tried using the Image Capture utility to scan (it's part of OS X)? That's what Apple recommends to do scanning. I use it with my HP printer/scanners and it works great with ML, no issues at all.
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Aug 15, 2012 10:11 AM in response to rjliiiby cbs20,★HelpfulWhen I upgraded to Lion when it first came out I had the same software installed and I deleted it because of compatibility issues. From that point on I have used Image Capture and now that I have installed Mountain Lion I'm going to continue using Image Capture. I'd recommend just uninstalling the software and go with Image Capture.
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Aug 15, 2012 10:31 AM in response to Tgaraby rjliii,Thanks for the help. I didn't even know OS X had Image Capture utility -- just migrated from Windows a couple years ago. It works fine. I'm still bothered by the fact that there's a glitch even with the Canon software and drivers upgraded for OS X 10.8, but I'll take a workaround anytime. Life is too short!
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Aug 15, 2012 10:33 AM in response to cbs20by rjliii,Thanks for your help. I didn't know OS X had the Image Capture Utility. It worked great. I'm still puzzled that the upgraded Canon software and drivers for OS X 10.8 apparently have a bug. But this works, and I'll stay with it.
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Aug 15, 2012 5:48 PM in response to cbs20by rjliii,Solved problem with original Canon software. When I downloaded Canon software upgraded for OS X 10.8, I got all by Navigator Ex. Noticed that on Canon's site, the upgraded version is 3.1; my app was 2.1. Upgraded to 3.1 for Nav. Ex, and it works.
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Aug 15, 2012 6:34 PM in response to rjliiiby Tgara,rjliii wrote:
Solved problem with original Canon software. When I downloaded Canon software upgraded for OS X 10.8, I got all by Navigator Ex. Noticed that on Canon's site, the upgraded version is 3.1; my app was 2.1. Upgraded to 3.1 for Nav. Ex, and it works.
You should still use Image Capture IMHO. If it was my gear, that's what I would do. No need to worry about software upgrades.
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Nov 23, 2012 6:04 PM in response to Tgaraby Macrena Sailor,I have a Canon MX 870 and did just install Mountain Lion. Now, MP Navigator won't work. I can scan using Image Capture, but I see no simple way to name, save and file the scan.
Can anyone help?
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Nov 23, 2012 6:08 PM in response to Tgaraby Macrena Sailor,I downloaded Canon 3.1. Navigator still does not work. Any other ideas?