Warrenty

Do Ford, GM, Chrysler, Porsche, Audi, KIA, Hyundai, Subaru, Lexus, Toyota, Land Rover, Rolls Royce, Fiat, BMW, Cietron, Morris, British Leyland, Lamborgini, Mercedes, or any other auto manufacturers give you a new car if you have an accident?

No, they don't. That's what automobile insurance is for.

If the engine blows up because the oil galleries were not made properly, then the manufacturer owes you a new engine... That's what a warranty is for....

It not Apple's fault you dropped your iPod, its YOUR fault. Take responsibility for your actions, save your money, and take the iPod to an Apple store. For about $100.00 or so (depending on how much memory your device has) you can get a replacement...

And next time, choose a better case....

Speaking of cases, since you claim the case did not do its job, maybe you should go after the case manufacturer... Good luck with that....

Exactly what I was thinking...

Yes, apple will fix/replace your iPod if you drop it but you have to pay. That is call out-of-warranty service. See:

Apple - Support - iPod - Service FAQ

The warraty includes: (I bolded the appropriate part).

This warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside Apple’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product, or ℹ if any serial number has been removed or defaced from the Apple Product.

Jake,

Perhaps you should look up a dictionary defintion of the word "warranty". Note the spelling of warranty, it may help.

Oh and by the way;

They only allow you to put 250 characters so I didn't get to explain my whole story to them.

Trust me, Apple don't need your whole story.

I did take responsibility of my product with getting the warrenty

How? All iPods come with warranty... how is that taking responsibility?

User carelessness is not covered by warranty. I never dropped my iPod because I take very good care of it. And I have a good strong case and screen protector just in case I do.

If Apple had coverage for accidental damage, it would be all too easy for people to abuse the warranty system by "accidentally" dropping their stuff.

Jake,

Sorry to hear about the iPod, kiddo. Just for future reference, and to add clarity to what Apple told you, "Abuse / accidental damage" is considered any kind of physical or mechanical damage to the device that is not caused by natural failure of the electronics components inside. This is the case with the overwhelming majority of electronic devices. Words such as "abuse", "accidental", "physical", "damage", "mechanical" and a few others are used in warranties' term and conditions to describe just such damage. It really doesn't matter how this happened (hence Apple not caring about the whole story, as correctly pointed out by the fiend), what matters is that the device is physically broken.

In the end, no manufacturer can guarantee that their electronics (with a good amount of glass on one end, it should be added) will absolutely not break upon impact with the pavement, and replace them if they do. Additional warranties, such as third-party warranties or home insurance policies, can cover that. In fact, check with your parents to see if your household is covered by such an insurance policy, since sometimes events like those are indeed covered. However, the cost of a new iPad might be less than the cost of the deductible... but still worth checking. I've had clients getting data retrieval costs covered by home insurance (another item that a lot of people expect the warranty to cover).

And if all else fails, you can find online both replacement screens and shops that will install them for you. Please note, however, that these shops are usually not affiliated with Apple, and likewise the replacement parts are not Apple OEM. The iPod will also no longer be in warranty after such a repair....but it's not like it's in warranty now, anyway. And this beats a broken screen on an otherwise unusable iPod.

<Edited by Host>

Jake:

Those were not "tags." I used that list of car companies as an metaphor to get you to think about what you were asking Apple to do.

To put it in plain English, NO COMPANY will replace or repair their product if the end user (That would be YOU) does not take proper care of it. What companies will do is repair or replace a product that fails to perform its designed function(s) if the failure was the result of manufacturing defects.

And what I posted was useless only to YOU because you cannot accept the fact that YOU dropped your iPod. Because YOU dropped your iPod it is broken, and because YOU dropped your iPod and broke it, Apple will not fix or replace it for free.

And I seriously doubt the veracity of your quoting of Apple's warranty.

Welcome to the real world.

Like any warranty on any product, the ipods warranty does not cover damage.