Imac Late 2010 USB crash

Question

a94andwi Author

Level 1

0 points

Imac Late 2010 USB crash

Hello.

I have just bought myself a new USB hub to be able to connect more USB devices.

After I connect everything to the hub the imac restarts itself and gives me a message about a serious problem.

Anyone who have had USB problems with their Imacs?

Model: iMac11,3, BootROM IM112.0057.B01, 4 processors, Intel Core i7, 2.93 GHz, 8 GB, Mountain Lion

/A

The error log:

Interval Since Last Panic Report: 112472 sec

Panics Since Last Report: 2

Anonymous UUID: F8FAC174-529F-423D-BBAC-67E26FA43975

Wed Aug 15 21:02:26 2012

panic(cpu 0 caller 0xffffff801eeb7b95): Kernel trap at 0xffffff801f255b18, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000021730000, CR4: 0x0000000000000660

RAX: 0xffffff801f469500, RBX: 0x0000000000000000, RCX: 0x0000000000000001, RDX: 0xffffff803387e908

RSP: 0xffffff8110763d00, RBP: 0xffffff8110763d00, RSI: 0x0000000000000002, RDI: 0x0000000000000000

R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0xffffff801f24cd00, R11: 0x0000000000000006

R12: 0x0000000000000000, R13: 0x00000000e00002c9, R14: 0x0000000000000000, R15: 0xffffff8032d52f00

RFL: 0x0000000000010246, RIP: 0xffffff801f255b18, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff81107639a0 : 0xffffff801ee1d5f6

0xffffff8110763a10 : 0xffffff801eeb7b95

0xffffff8110763be0 : 0xffffff801eece4ad

0xffffff8110763c00 : 0xffffff801f255b18

0xffffff8110763d00 : 0xffffff801f2549c4

0xffffff8110763d40 : 0xffffff7f9f538629

0xffffff8110763d80 : 0xffffff7f9f538851

0xffffff8110763db0 : 0xffffff7f9f4cbb0f

0xffffff8110763e00 : 0xffffff7f9f4e439a

0xffffff8110763e50 : 0xffffff7f9f838cd5

0xffffff8110763e70 : 0xffffff7f9f831623

0xffffff8110763eb0 : 0xffffff7f9f831ff3

0xffffff8110763ed0 : 0xffffff7f9f82c1eb

0xffffff8110763ef0 : 0xffffff801f247078

0xffffff8110763f30 : 0xffffff801f245b8a

0xffffff8110763f80 : 0xffffff801f245cb9

0xffffff8110763fb0 : 0xffffff801eeb2677

Kernel Extensions in backtrace:

com.apple.iokit.IOUSBFamily(5.1.6)[3D499FAA-A5C4-3ED8-BF37-3B561ED21D64]@0xffff ff7f9f4c8000->0xffffff7f9f51dfff

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f9f494000

com.apple.driver.AppleUSBEHCI(5.1.5)[E2991920-8642-3A85-9A2E-91AA7B104D6D]@0xff ffff7f9f829000->0xffffff7f9f83ffff

dependency: com.apple.iokit.IOUSBFamily(5.1.6)[3D499FAA-A5C4-3ED8-BF37-3B561ED21D64]@0xffff ff7f9f4c8000

dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f9f494000

com.caiaq.driver.NIUSBTraktorKontrolS4Driver(2.5.1)[00000000-0000-0000-0000-000 000000000]@0xffffff7f9f533000->0xffffff7f9f568fff

dependency: com.apple.iokit.IOAudioFamily(1.8.9fc9)[FCB6B5D9-28D3-37BB-917C-F77C3B2CF2F8]@0 xffffff7f9f380000

dependency: com.apple.iokit.IOUSBFamily(5.1.6)[3D499FAA-A5C4-3ED8-BF37-3B561ED21D64]@0xffff ff7f9f4c8000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

12A269

Kernel version:

Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

Kernel slide: 0x000000001ec00000

Kernel text base: 0xffffff801ee00000

System model name: iMac11,3 (Mac-F2238BAE)

System uptime in nanoseconds: 208358688751

last loaded kext at 122344740016: com.apple.filesystems.afpfs 10.0 (addr 0xffffff7fa1120000, size 348160)

last unloaded kext at 29364170115: com.parallels.kext.prl_usb_connect 7.0 15106.786747 (addr 0xffffff7f9f529000, size 28672)

loaded kexts:

com.caiaq.driver.NIUSBMaschineControllerDriver 2.4.21

com.sophos.kext.sav 8.0.4

com.parallels.kext.prl_vnic 7.0 15106.786747

com.parallels.kext.prl_netbridge 7.0 15106.786747

com.parallels.kext.prl_hid_hook 7.0 15106.786747

com.parallels.kext.prl_hypervisor 7.0 15106.786747

com.parallels.kext.prl_usb_connect 7.0 15106.786747

com.Cycling74.driver.Soundflower 1.6.6

com.caiaq.driver.NIUSBTraktorKontrolS4Driver 2.5.1

com.apple.filesystems.afpfs 10.0

com.apple.nke.asp_tcp 7.0.0

com.apple.driver.AppleBluetoothMultitouch 75.15

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.0.9f8

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 100.12.69

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDAHardwareConfigDriver 2.3.0f2

com.apple.driver.AppleHDA 2.3.0f2

com.apple.driver.AudioAUUC 1.60

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleMikeyDriver 2.3.0f2

com.apple.driver.AppleMuxControl 3.2.6

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleBacklight 170.2.3

com.apple.driver.ApplePolicyControl 3.2.6

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 1.6.0

com.apple.iokit.IOBluetoothUSBDFU 4.0.9f8

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.kext.AMDFramebuffer 8.0.0

com.apple.AMDRadeonAccelerator 1.0.0

com.apple.driver.AppleUSBCardReader 3.1.0

com.apple.driver.AppleIRController 320.15

com.apple.driver.AppleFireWireStorage 3.1.0

com.apple.driver.initioFWBridge 3.1.0

com.apple.driver.IOFireWireSerialBusProtocolSansPhysicalUnit 3.1.0

com.apple.driver.LSI_FW_500 3.1.0

com.apple.driver.Oxford_Semi 3.1.0

com.apple.driver.StorageLynx 3.1.0

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.iokit.SCSITaskUserClient 3.5.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.2.0

com.apple.driver.AppleUSBHub 5.1.6

com.apple.driver.AppleFWOHCI 4.9.5

com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3

com.apple.driver.AirPort.Atheros40 600.70.23

com.apple.driver.AppleAHCIPort 2.4.0

com.apple.driver.AppleUSBEHCI 5.1.5

com.apple.driver.AppleUSBUHCI 5.1.5

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleACPIButtons 1.6

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.6

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.driver.AppleMultitouchDriver 235.27

com.apple.driver.AppleBluetoothHIDKeyboard 165.5

com.apple.driver.IOBluetoothHIDDriver 4.0.9f8

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.driver.DspFuncLib 2.3.0f2

com.apple.kext.triggers 1.0

com.apple.iokit.IOSurface 86.0.2

com.apple.iokit.IOBluetoothFamily 4.0.9f8

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleHDAController 2.3.0f2

com.apple.iokit.IOHDAFamily 2.3.0f2

com.apple.driver.AppleGraphicsControl 3.2.6

com.apple.driver.AppleSMC 3.1.3d11

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.iokit.IOAudioFamily 1.8.9fc9

com.apple.kext.OSvKernDSPLib 1.6

com.apple.driver.IOPlatformPluginFamily 5.2.0d16

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.IOAcceleratorFamily 19.0.26

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.kext.AMD5000Controller 8.0.0

com.apple.kext.AMDSupport 8.0.0

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleUSBHIDKeyboard 165.5

com.apple.driver.AppleHIDKeyboard 165.5

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1

com.apple.iokit.IOUSBMassStorageClass 3.5.0

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.1.1

com.apple.iokit.IOFireWireSBP2 4.2.0

com.apple.driver.AppleUSBMergeNub 5.1.5

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IO80211Family 500.15

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOAHCIFamily 2.2.0

com.apple.iokit.IOUSBFamily 5.1.6

com.apple.iokit.IOHIDFamily 1.8.0

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 344

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.6

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: iMac11,3, BootROM IM112.0057.B01, 4 processors, Intel Core i7, 2.93 GHz, 8 GB, SMC 1.59f2

Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.70.23-P2P

Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: WDC WD1001FALS-40Y6A0, 1 TB

Serial ATA Device: HL-DT-STDVDRW GA32N

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa140000 / 5

USB Device: Apple Keyboard, apple_vendor_id, 0x0221, 0xfa142000 / 9

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 4

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd140000 / 5

USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd144000 / 6

USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

FireWire Device: unknown_device, unknown_speed

iMac, OS X Mountain Lion, iMac11,3, 8GB

Posted on Aug 15, 2012 12:19 PM

Reply

Answer 1

Aug 15, 2012 12:22 PM in response to a94andwi

Try these three things, if they don't work please respond:

Repair your permissions. Go to applications then to the "other" folder then go to disk utility, on the left hand side you will see a white box. Select the second option, usually called "mac HD" with that selected click on "repair permissions" in the center towards the bottom of the screen. Wait for it to complete, then see if this fixes the issue.



SMC Reset:

http://support.apple.com/kb/HT3964

PRAM:

i. Ensure the machine is powered off.

ii. Locate the following keys on your keyboard in preparation for Step 4:

‘command’ – ‘option’ – ‘P’ – ‘R’

iii. Press the ‘power on’ button.

iv. Immediately – and before the grey screen appears – hold down ‘command-option-P-R’ all together.

v. Keep them held down until you’ve heard the start-up chime twice. After you release them you should hear it again, and hopefully your Mac will boot up normally.

Reply

Answer 2

a94andwi Author

Level 1

0 points

Aug 17, 2012 12:33 AM in response to calebfrom84042

Hello.

Thanks for your reply. I have tried your proposed solutions but unfortunately it did not work for me.

I will give you some more info about my setup.

Since there is not suffiencent number of USB ports I use a Trust pyramid (7 ports) connected to the imac.

To this device I connected:

Native Instruments Traktor S4 - Midi controller

Native Instruments Maschine - Midi controller

M-Audio Axiom Pro 61 - Midi controller

When I start the applications the Maschine controller froze and when I put on the traktor controller the iMac restarted instantly.

Now, I connected all Maschine and Traktor controller directly to iMac and it does not crash. It seems to work ok.

Could it be something driver related with the Trust Pyramid usb hub? According to their website it should work on OSX later than 10.5 (Leopard)

http://www.trust.com/products/product.aspx?ProductCategory=CONNECT&ProductGroup= USB-HUBS&artnr=15140

I have installed new Ram (8GB) not Apple original. Could that in some way interfear with the USB?

I am thinking of doing a clean install of everything but it feels like a long shot. It should not help ???

I hope someone have an idea of what it could be.

/Anders

Reply

Answer 3

AnaMusic

Level 9

57,562 points

Aug 17, 2012 12:41 AM in response to a94andwi

a94andwi wrote:

....

I am thinking of doing a clean install of everything but it feels like a long shot. ...

....

Don't think this would help your Issue....

Are you using the Included Power adapter for the Hub...

I had a different Brand 7 Port USB Hub and had a lot of trouble with it...

Replaced it with a 4 Port Hub that had it's own external Power Supply and all has been well for several years now...

Reply

Answer 4

a94andwi Author

Level 1

0 points

Aug 22, 2012 8:26 AM in response to AnaMusic

Will, it is official. Trust pyramid hub does not work well with iMac 2010

Just bought a Belkin 7 port USB hub with power supply and now it works without any problems. Thanks for your support.

/Anders

Reply

Answer 5

AnaMusic

Level 9

57,562 points

Aug 22, 2012 12:01 PM in response to a94andwi

a94andwi wrote:

...Thanks for your support.

/Anders

You're Welcome... Glad you got it sorted... Enjoy.

Reply