corrupt download

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corrupt download

I purchased a program from the App Store for my Mac and the file is corrupt and will not install.

I have contacted the App Store CS and they were of pretty much no help.

The problem is that I can not redownload the program because the App store thinks it is already downloaded so all it keeps doing is trying to install the program and I get an error message stating that the file is corrupt.

Does anyone know where I can find the file it downloaded and if I delete it from there will the Apps Store then allow me to download it again?

Thanks,

Dave

MacBook Air, OS X Mountain Lion

Posted on Aug 15, 2012 4:06 PM

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Answer 1

Aug 15, 2012 4:19 PM in response to davew6392

You can delete the app and redownload it, alternativly you should also be able to hold the option key and click on the button to force the redownload through the purchases page of the Mac App Store.

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Answer 2

davew6392 Author

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Aug 15, 2012 4:30 PM in response to AppleEmailNinja

Ninja,

Just tried that and it will not redownload, just get the error message, same as if i was not holding down the "option" when ckicking on "install" in the Apps Store.

Dave

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Answer 3

Aug 15, 2012 4:44 PM in response to davew6392

I would try trashing the app and then redownloading it then try the steps found in this document:

Mac App Store: Backing up your app purchases

http://support.apple.com/kb/HT4482

Also see:

Troubleshooting the Mac App Store

http://support.apple.com/kb/TS3624

Good Luck.

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Answer 4

davew6392 Author

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Aug 15, 2012 4:52 PM in response to davew6392

I just ended up downloading it on my iMac, installed it, copied the file from the applications folder to the MacAir, launched the app and the entered my userID and Password to verify my account with iTunes ... voila it is working.

I still can not believe the CS could not fix this quickly for me ... i don't think I am the only one whom has ever had a file corrupted.

Dave

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