Previous 1 2 Next 28 Replies Latest reply: Oct 11, 2013 5:49 PM by Hugs2754
ja7roberts Level 1 (0 points)

My daughter's iPod touch had both iMessage and FaceTime working fine since she got it almost a year ago.  All of a sudden, neither app allows us to get into it.  It opens with the signup screen, I entered her ID and password, then click "Sign In" and it goes to the Email address we'd like to use. When I click "Next" it tries to verify, and goes nowhere, then bounces back to the first Sign In screen.  We even tried opening a new email address and Apple ID for her and it still does the same thing. She has some games she really doesn't want to lose, otherwise I'd see if I could do some sort of hard wipe out/reset, but don't even know if that would work.  Anyone with ideas on how I can resolve this?

iPod touch, iMessage, FaceTime, Apple ID
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