Skip navigation

iLife download issues

335 Views 4 Replies Latest reply: Aug 19, 2012 5:06 PM by Dah•veed RSS
SuePearce Calculating status...
Currently Being Moderated
Aug 16, 2012 10:10 AM

Hey guys.


Have recently bought a mac mini from a guy on ebay, it's about 6 months old.


He used his Apple ID to claim the iLife that 'ships' with the Mac, and technically belongs to that Mac Mini as a CD used to in the old days.


So I have set up the Mac in my name and account, and am presented with 'accept' for the three iLife downloads in the store.  Upon clicking I enter my ID, and am presented with a message stated basically that another ID has claimed this already and if I don't have that ID (previous owner of the mac, so no) that I MUST re-purchase it.


1. Is there any way the previous owner can 'detach' his account from this so I can claim it on my Apple ID, or perhaps send it over to my ID?

2. If I need to re-purchase, how on earth can I do it as it premanently says 'accept' on the products making them seemingly impossible to re-purchase.


Thanks for your help on this matter



iPhoto '11, Mac OS X (10.7.4)
  • Carolyn Samit Level 10 Level 10 (84,015 points)
    Currently Being Moderated
    Aug 16, 2012 10:23 AM (in response to SuePearce)

    1.  No


    2.  Reformat (erase) the drivwe using Lion Recovery


    Then purchase iPhoto, Garage Band, and iMovie using your own Apple ID.

  • HACKINT0SH Level 5 Level 5 (5,750 points)
    Currently Being Moderated
    Aug 19, 2012 12:01 AM (in response to SuePearce)

    It has to do with the GUIDs, etc. You can contact iTS and they MAY unadopt it.


    iTunes Store Support

  • Dah•veed Level 7 Level 7 (29,500 points)
    Currently Being Moderated
    Aug 19, 2012 5:06 PM (in response to SuePearce)

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.


    Call Apple Care, or better, have the original owner call Apple Care, explain that the Mac has been sold to you and request that the original owner's Apple ID be disassociated from this Mac and it unique identifier number in Apple's servers. Until that has been done, no matter how many times you user Lion Recovery to reinstall the OS you will not be able to Accept the apps into your Apple ID or use your Apple ID to purchase them.

    '09 Mac mini, iPad 2, iPhone 4S, OS X Mountain Lion, iOS (5.1.1) Mac user since 1984


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.