13 Replies Latest reply: May 6, 2013 7:20 AM by Vermyndax
billkoles Level 1 (0 points)

SERIOUSLY!! Has anyone found a SOLUTION to this problem??  I have no problem getting the Exchange mail on my iPhone 4 with current iOS.  I tried using the server address there on my Apple Mail setings for the same Exchange account but got nothing!  I can view old e-mails but none of the new ones or be able to send/receive.  Connection Doctior was of no help either.


Apple Mail, OS X Mountain Lion
  • Paul Conaway Level 3 (885 points)

    How is your system configured to connect? are they both POP, IMAP, or ... The server information maybe the same the method might be different.

     

    Paul

  • billkoles Level 1 (0 points)

    Interesting you should ask.  On my iPhone it just asks for one server address.  On my MacPro it has an address listed for the internal server (different than the one listed on my phone) and the external server is blank.  In short, I can't tell if POP or IMAP.  Although I'm thinking POP maybe?

  • Paul Conaway Level 3 (885 points)

    I'm not sure if there is a good way to determine this. I looked on my settings on my iPod touch. And there is no way to determine pop or imap on the iPhone or iPod touch. Can your tech guys tell you what the server settings should be? It should not be too difficult configure your account once we have the correct server addresses.

     

    Paul

  • William Lloyd Level 7 (21,040 points)

    Have you tried the 10.8.1 update?  It had a note that it fixed some Exchange-related issues.

  • billkoles Level 1 (0 points)

    I only WISH that were true.  All our districts computers run on Windows XP platform.  Not one of the tech guys is familiar with Macs.

  • billkoles Level 1 (0 points)

    I saw that and downloaded/installed it.  After praying and keeping my fingers crossed, and then deleting the Exchange account and trying to add it again it did add it.  BUT...I guess I still have a problem with the server address.  I can't send or receive anything.  I ran Connection Doctor, and it's not connecting to the server still.  Oy, the agony!

  • g_wolfman Level 4 (1,120 points)

    Exchange is neither POP nor IMAP; it's Exchange.

     

    How is the Exchange side configured?  Normally there is one internal address for the Client Access Service and one external address, usually of the form webmail.<whatever>.com.

     

    Even if your admins don't know Mac, they should be able to tell you what server names are published to the PDC (and presumably to the DNS).  They should also be able to tell you if the Exchange autodiscover service is working - because if it is working (properly) then you should just be able to set up your exchange account under the "Mail, Contacts & Calendars" system preference and have all the settings be...well, autodiscovered.

  • billkoles Level 1 (0 points)

    Interesting you mention that, because after installing the 10.8.1 update and trying to add the exchange account everything looked okay as it auto-discovered the server address.  But then I couldn't see any old mail for this account.  So...I unchecked autodiscover, and typed the server address that I have for my iPhone (that works there) and the old mail popped back up but still can't send receive.

     

    Under "Mail Preferences" the Exchange account is displaying the internal server address, but not an external one.

  • g_wolfman Level 4 (1,120 points)

    Well, if you aren't actually on the internal network (either physically or via a VPN) then the internal server shouldn't be sending anything - so at least that's correct (if not useful for you...)

     

    Sounds like they don't have the webmail interface set up - do they not want people checking mail from home, perhaps?

  • billkoles Level 1 (0 points)

    TOO weird!  After changing my internal server address to the one that works on my iPhone (for like the fifth time) it NOW WORKS??  Now I'm afraid to turn my computer off!!

  • billkoles Level 1 (0 points)

    ARRGGHH, IT WORKED FOR 5 MINUTES using the server address that my iPhone uses and now it stopped. WTH????

     

    Thank you, by the way, to all that have taken time to respond to my plight.

  • g_wolfman Level 4 (1,120 points)

    It seems one of the things 10.8.1 did to mail was add a preference option for Exchange accounts to disable the use of Autodiscover.  Evidently, Autodiscover has issues with 10.8...

     

    You may want to disable Autodiscover and manually enter the internal and external server names, to see if that solves the problem (and do the same for Calendar and Contacts, if you use them with exchange as well).

  • Vermyndax Level 1 (30 points)

    Exchange 2007/2010/2013 uses Exchange Web Services (EWS) through Client-Access Servers (CAS) for Apple Mail, iCal, Reminders (which runs through iCal actually) and Notes. If you tell your Mac to use an Exchange account, it's going to attempt to use EWS to communicate.

     

    This means your Exchange setup has to be sound at the Client-Access Server and DNS levels. If they do not have this right, your Apple client will not function properly.

     

    Please make sure that your Exchange environment has DNS properly configured for autodiscovery.

     

    iOS (iPads and iPhones) use ActiveSync, which is a separate protocol setup from Exchange Web Services.

     

    For what it's worth, Outlook for Mac 2011 also uses Exchange Web Services.

     

    If you're still having problems, I'll be happy to help - but I just noticed this thread is almost a year old. Sigh.

  • Csound1 Level 8 (46,910 points)

    billkoles wrote:

     

    Interesting you should ask.  On my iPhone it just asks for one server address.  On my MacPro it has an address listed for the internal server (different than the one listed on my phone) and the external server is blank.  In short, I can't tell if POP or IMAP.  Although I'm thinking POP maybe?

    You are using Exchange EWS, not POP and not Imap.