We've started getting an error from any program when clicking the 'Print' button in the print dialog box. It just flashes up a dialog with '15036' and the OK button. I have no idea what 15036 means.
Mac Mini, OS X 10.6.8.
Can anyone offer me any troubleshooting tips?
Thanks
James
is this a mac mini server are you using the print server
have a look at http://localhost:631 check cups is ok
try reset printing , you'll loose your connected printers
go to system preferences, printing and fax right click on list of printers
reset printing system should appear chose ok
printing system will be reset and your existing printers will be deleted
make sure you have the correct and up to date drivers
installed for your printers add your printers again and try printing
thanks - I tried resetting the printing system but makes no difference. Drivers up to date. Not using Print Server.
The error occurs as soon as you click on 'Print' from the print dialog.
Help!
thanks
James
Have a look in the print server logs on the server
And look in the logs on the client, see if you can find any idication of what's going on
there is no server - we are printing direct to the printer
where is the printing log file? Will I find it in Console and if so which folder will it be in and what is it called?
Thanks
James
var/log/ cups
Hi iToaster
There is nothing in the logs - nothing at all!
It doesn't seem to get as far as trying to print. When you click 'print' from the print dialog, you immediately get this message saying '15036'. But when you acknowledge it, the print dialog is still open. So something is intercepting the print button request before the print dialog gets dismissed.
I tried creating a brand new user account and this behaves in the same way. Nothing will print from any application.
Help!
Cheers
James
is the printer connected direclty to the mac or are you using network printing
networked printer. thx.
would appreciate any help with this. What kind of thing could cause a dialog just to flash up with a number *and still keep the print dialog open*. It's the kind of dialog where you might have entered nonsense into one of the fields eg 5 billion copies or something. It's as though it's doing a sanity check before proceeding to attempt to print. Help!
Strange printing error 15036
