Q: Ipod shuffle unable to proceed in recovery proces

My Ipod shuffle (4g) isn't visible in Itunes and in explorer. Recovery doesn't proceed after pop-up notification "Preparing for Recovery". What can I do to make it work again?

Problems started when I accidently disconnected my Ipod during synchronising. Before it worked perfectly.

I've tried removing and installing all apple software (latest Itunes version), but no succes.

In windows device manager Apple mobile device usb driver is visible and working correctly but when I connect Ipod and press Volume- for a few seconds it disappears. Then Preparing for recovery pops up in Itunes, but recovery doesn't proceed.

iPod shuffle, Windows XP

Posted on Aug 17, 2012 6:03 AM

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Q: Ipod shuffle unable to proceed in recovery proces

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by planb77,

planb77 Aug 17, 2012 6:22 AM in response to PistolenPaul
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Aug 17, 2012 6:22 AM in response to PistolenPaul

With the iPod still connected to your PC, have you tried resetting it?
Resetting iPod shuffle

B-rock
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by PistolenPaul,

PistolenPaul Aug 17, 2012 2:24 PM in response to planb77
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Aug 17, 2012 2:24 PM in response to planb77

yes, tried that also (both connected and disconnected), but nothing happened.
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by planb77,

planb77 Aug 17, 2012 2:29 PM in response to PistolenPaul
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Aug 17, 2012 2:29 PM in response to PistolenPaul

What happens if you try and restore it on another available PC or Mac?

B-rock
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by PistolenPaul,

PistolenPaul Aug 17, 2012 2:42 PM in response to planb77
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Aug 17, 2012 2:42 PM in response to planb77

same thing on another pc. I don't have a mac, so couldn't try that.
Strange thing is that I get the windows notification sound for new hardware (or usb storage) only if I press the volume - button for a few seconds.
Then it's trying to restore and then there is the "eject hardware" sound.
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by planb77,

planb77 Aug 19, 2012 8:19 PM in response to PistolenPaul
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Aug 19, 2012 8:19 PM in response to PistolenPaul

Hmmm... do you have an Apple Store nearby you could visit? If so, you could make an appointment at the Genius Bar to have them take a look at the Shuffle to verify whether it is a hardware or software issue.

B-rock
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Q: Ipod shuffle unable to proceed in recovery proces

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by planb77,

by PistolenPaul,

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