HT201510: Setting up Time Capsule for the first time
Learn about Setting up Time Capsule for the first time
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Aug 17, 2012 4:02 PM in response to AlexandraJohnson6by mke21girl,I had the same problem, I think. I tried to reset, etc. No help. I called apple care and the nice person, John, worked me through it. First, he had me reset the time capsule, which I had tried but you need to hold the reset "pin" in until the status light on the front starts flashing fast - he said up to 10 seconds or so. Then it should start to recognize the capsule and the light will go back to the slow amber flashing. After that I still had to change some settings. I have ATT DSL, and had to change from the default of PPPoE to DHCP, then there was something about NAT that I had to ignore. At any rate, call apple care and hopefully they can walk you through it. I am rather disappointed with this product's instructions since the sales person said it would basically install itself - NOT - and the instructions suck including any on line help. However the Apple Care person was awesome. Call them for help!