Billing information does not match.

Question

Billing information does not match.

I'm trying to submit my billing info in itunes but, I get a message that says that something doesn't match my bank's records. I have triple check the info and I think it could be a couple of things. The "tittle" option could be one of them because there is no "title" in my bank account information.

Also since my bank is from Puerto Rico they use my two last names, my bank info has two last names but, on iTunes it gives me the option for 1 last name which I think would be a reason for not matching. If anyone has any ideas how to fix this by all means let me know.

MacBook Pro (13-inch Mid 2009), Mac OS X (10.6.8), iTunes

Posted on Aug 17, 2012 12:45 PM

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Answer 1

AnaMusic

Level 9

57,562 points

Aug 17, 2012 12:46 PM in response to killermicrobe

You could Contact iTunes Customer Service with your issue...

Apple Support iTunes Store Contact Us

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Answer 2

Aug 17, 2012 1:06 PM in response to AnaMusic

I did actually and they told me that I could choose to fix the issue throught the phone at a cost of $40 or that I could try to fix throught the site here, for free.

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Answer 3

varjak paw

Level 10

182,668 points

Aug 17, 2012 1:18 PM in response to killermicrobe

If you called Apple tech support, they could not help you, even for money. They can't help with iTunes Store issues. Make sure that the address in your iTunes Store account matches the address as shown on your credit card statement exactly. Any difference may cause an error. Other possible solutions that have worked for some:

Putting text in the second line of the address (including just copying the first line)
Expanding abbreviations e.g. St to Street, Ave to Avenue etc (or conversely abbreviating)
Putting the apartment or suite number on the second address line

If you continue to have problems, contact the iTunes Store and tell them about the problem via following the steps on this web page, which is the only way to contact them:

http://www.apple.com/support/itunes/contact.html

and with luck they'll sort the problem out for you, though it may take a couple of email exchanges with them to get past the "canned" replies they often send out at first.

Regards.

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