HT4399: MacBook Air (Late 2010): Frequently Asked Questions about Software Reinstall Drive

Learn about MacBook Air (Late 2010): Frequently Asked Questions about Software Reinstall Drive
hmashley
Level 1 (0 points)

Q: MacBook Air

I have a MacBook Air that I take to work.  I can print fine at home but when I take it to work it will not print.

 

It finds the printer but when I try and print it finds the printer but it says the door is open or paper tray is empty.

When I go and check paper is full and door is not open. The printer just continues to "think" but it will not print!

 

Can someone offer some suggestions on how I can fix this?

 

Thanks

MacBook Air, Mac OS X (10.7.4)

Posted on Aug 17, 2012 5:44 PM

Close
hmashley

Q: MacBook Air

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 18, 2012 2:16 AM in response to hmashley
    Level 10 (124,473 points)
    Apple Music
    Aug 18, 2012 2:16 AM in response to hmashley

    Open System Preferences > Pring & Scan > Print

     

    Click:  Open Print Queue then delete the print queue.

     

    If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder

     

    Type or copy / paste:   ~/Library/Preferences

     

    Click Go then move the com.apple.print.PrintingPrefs.plist file to the Trash.

     

    Try printing...