6 Replies Latest reply: Aug 18, 2012 8:29 AM by branbaby369
branbaby369 Level 1 Level 1

I've purchased 3 audiobooks from iTunes via my phone, and I thought I received an email from support saying that I could copy it to my mac via "transfer purchases," but it only seems to transfer songs and apps.  I want to upgrade my firmware, but I don't want to loose my audiobooks.  Please help!


iPhone 4S, iOS 5.0.1
  • randers4 Level 9 Level 9

    Confirm that your computer is authorized for the Apple ID you used to purchase these audiobooks (in iTunes>Store>Authorize this Computer).  Also confirm that you are signed into the same Apple ID on your phone (in Settings>Store) and in iTunes on your computer.  You should then be able to transfer the audiobooks using Transfer Purchases.

  • branbaby369 Level 1 Level 1

    This was the authorized computer, but a couple months ago it froze and when I got it to reboot all of the files were gone and it started up like it was the first time I had used it.  The Apple Store told me it was because of a funky error that they didn't know about.  Would that have erased the authorization?  Can I get it back?

     

    **When i tried to authorize this computer it said it was already authorized.

  • randers4 Level 9 Level 9

    Don't know if it would have removed the authorization but all you have to do to find out is open iTunes and go to Store>Authorize this Computer and enter your Apple ID and password.  It will then tell you if it is already authorized.

  • branbaby369 Level 1 Level 1

    Yes. It says it is already authorized.  It looked one time as though it was going to copy over the audiobooks. I saw the names of them on the screen.  But then it finished a few seconds later and hadn't copied them.

  • randers4 Level 9 Level 9

    Did you look in your Purchased folder (on the left side of iTunes under Store)?

  • branbaby369 Level 1 Level 1

    Yes. The audiobooks are the only thing that don't show up under purchases.  However, they are on my phone, and if I expand the books section under my device in itunes the audiobooks show up amongs my ebooks, only greyed out.