3 Replies Latest reply: Aug 17, 2012 9:30 PM by amy_lou
Mei Leng Level 1 Level 1

I have been charging my Iphone via the socket for the past few weeks but when I wanted to sync my phone yesterday, the syncing could not start. what should I do?

iPhone 4S, Windows 7
  • coolesst1 Level 1 Level 1

    well try moving around the usb cable... if that doesnt work try it on a another computer.. other than that there is no way but repleacing the cable.


    reply me if it works

  • randers4 Level 9 Level 9

    If you syncing will not start and is stuck on step 1 or 2 (backing up) try deleting your most recent backup by going to iTunes preferences, on the Devices tab click on your most recent backup and click Delete Backup.  Then try syncing again.

  • amy_lou Level 4 Level 4

    The usb isn't the issue. If the iphone is being charged by the usb cable, we know the cable is good. The issue might have to do with security software that's been placed on the computer. Is the device being recognized at all in itunes?