HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

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Lynn Stanton

Q: I downloaded a CD but some tracks are not complete.  Can I download again?

I downloaded a CD but some tracks are not complete.  Can I download again?

Posted on Aug 17, 2012 11:47 PM

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Q: I downloaded a CD but some tracks are not complete.  Can I download again?

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  • by King_Penguin,

    King_Penguin King_Penguin Aug 18, 2012 1:23 AM in response to Lynn Stanton
    Level 10 (135,224 points)
    iTunes
    Aug 18, 2012 1:23 AM in response to Lynn Stanton

    Whether you can re-download them depends upon which country that you are in (music can't be re-downloaded in all countries). If you are in a country where music can be re-downloaded then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.

     

    If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

  • by Lynn Stanton,Solvedanswer

    Lynn Stanton Lynn Stanton Aug 18, 2012 4:09 PM in response to King_Penguin
    Level 1 (0 points)
    Aug 18, 2012 4:09 PM in response to King_Penguin

    Thanks for the response. I am in New Zealand.  Is this one of the countries from where it is possible to re-download?

  • by King_Penguin,

    King_Penguin King_Penguin Aug 18, 2012 11:45 PM in response to Lynn Stanton
    Level 10 (135,224 points)
    iTunes
    Aug 18, 2012 11:45 PM in response to Lynn Stanton

    In New Zealand (from this page) you should be able to re-download music, music videos, films (though maybe not from all film studios), apps and ibooks - if that album is still in the store then you should be able to delete the incomplete tracks from your iTunes library and re-download them via the Purchased link under Quick Links on the right-hand side of the store on your computer's iTunes home page