celineendy

Q: Disk Burner or Software Not Found

I cannot burn a playlist on a CD. I did not have this problem before. Last Sunday, I was able to burn playlists on to CDs. I do not know what happened.

 

I know that there is a lot of discussions out there right now and I have been trying them but I am still having trouble.

 

The CD diagnostic is below. I am running registry editor as an admistrator and following the directions on here:

http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:_Windows_-_Updating%2C_ removing%2C_64_bit_versions%2C_etc

 

but I do not understand what

remove the GEARAspiWDM entry in the UpperFilters value

means.

 

I found the GEARAaspiWDM entry but I cannot find the UpperFilters.

 

Please help. I would really appreciate it!

 

CD Diagnostic from iTunes:

 

Microsoft Windows Vista Business Edition Service Pack 2 (Build 6002)

Sony Corporation VGN-Z670N

iTunes 10.6.3.25

QuickTime 7.7.2

FairPlay 1.14.43

Apple Application Support 2.1.9

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL Not Available

Apple Mobile Device 5.2.0.6

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

 

 

iTunes Serial Number 001FA8B40324ABE8

 

 

Current user is not an administrator.

The current local date and time is 2012-08-18 13:22:49.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

 

 

Video Display Information

 

 

NVIDIA, NVIDIA GeForce 9300M GS

NVIDIA, Mobile Intel(R) 4 Series Express Chipset Family

 

 

 

 

**** External Plug-ins Information ****

 

 

No external plug-ins installed.

 

 

iPodService 10.6.3.25 is currently running.

iTunesHelper 10.6.3.25 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

 

 

**** CD/DVD Drive Tests ****

 

 

No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (2.2.0.1),

 

 

Failed while scanning for CD / DVD drives, error 2380.

Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

 

 

Error Correction is turned on for importing audio CDs.

iPhone 3G, Windows XP, iTunes 10.6.3

Posted on Aug 18, 2012 1:29 PM

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Q: Disk Burner or Software Not Found

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  • Helpful answers

  • by b noir,Helpful

    b noir b noir Aug 18, 2012 2:40 PM in response to celineendy
    Level 9 (72,124 points)
    Aug 18, 2012 2:40 PM in response to celineendy

    I found the GEARAaspiWDM entry but I cannot find the UpperFilters.

     

    Instructions on where to find the UpperFilters entry are in the following document:

     

    iTunes for Windows: "Registry settings" warning when opening iTunes

     

    If it's already missing, there's no need to remove it.

  • by celineendy,

    celineendy celineendy Aug 21, 2012 11:35 AM in response to b noir
    Level 1 (0 points)
    Aug 21, 2012 11:35 AM in response to b noir

    Thank you!

     

    So, I finished those steps.

     

    I also downloaded the Driver_Installer_x86_x64.exe .

     

    I removed the GEAR Driver software.

     

    I had to remove it in order for the Driver to install. I do not know why.

     

    It still shows me the same message.

     

    Now after I ran the diagnostics for the CD/DVD drive test, apple will not recognize a driver to test.

     

    I am the only person using the computer and my account is on administrator so I do not know why that message is showing up on the diagnostic.

     

    here is the diagnostic:

     

    Microsoft Windows Vista Business Edition Service Pack 2 (Build 6002)

    Sony Corporation VGN-Z670N

    iTunes 10.6.3.25

    QuickTime 7.7.2

    FairPlay 1.14.43

    Apple Application Support 2.1.9

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 5.2.0.6

    Apple Mobile Device Driver 1.59.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 001EA934030CC888

     

     

    Current user is not an administrator.

    The current local date and time is 2012-08-21 11:33:48.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    NVIDIA, NVIDIA GeForce 9300M GS

    NVIDIA, Mobile Intel(R) 4 Series Express Chipset Family

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 10.6.3.25 is currently running.

    iTunesHelper 10.6.3.25 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

  • by LaulC,

    LaulC LaulC Sep 9, 2016 8:31 AM in response to celineendy
    Level 1 (4 points)
    Sep 9, 2016 8:31 AM in response to celineendy

    Hi there,

     

    My iTunes was and is working fine, I went to burn a playlist onto CD and "Disc Burner or Software not Found" came up I haven't a clue what has happened ????