Kindle app frozen and won't turn page. Can you help?

The kindle app on my ipad2 is frozen mid book. I can't even get to the home page to start a different book. All help appreciated

iPad 2

Posted on Aug 19, 2012 5:40 AM

Reply
5 replies

Nov 7, 2017 4:12 PM in response to King_Penguin

Tried the first method you suggested. It didn't work for me. What I have to keep doing which is very annoying is power down and restart the iPad. This does unfreeze the material I am trying to read. The problem is that if I leave the kindle content and do something else on my pad or don't use it for a few hours the Kindle material is once again frozen and I have to restart the iPad. Do you think I should delete the Kindle app completely and the reload it? This all started when Kindle changed the look of their app icon to the child reading a book.

Appreciate any advice you can give me.

Aug 19, 2012 5:42 AM in response to Retro24

Try closing the Kindle app completely and see if it works when you re-open the app : from the home screen (i.e. not with the Kindle app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Kindle app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.


If that doesn't work also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Kindle app frozen and won't turn page. Can you help?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.