HP Officejet 8500a trying to scan legal size document.

From System Preferences > Print and Scan. Click on the Scan Button and look in Default paper sizes.

QuantamPulse wrote:

Currently on a 2011 Mac Mini running Mountain Lion. Printer is installed with OSX drivers and works fine printing and scanning letter sized documents.

However I have legal size forms that I need to scan through the ADF. Whenever I scan them through Image Capture, it always reduces the image to fit on a US Letter sized paper. When I pull up the detailed options on Image Capture, the only options it gives me for paper size is either A4 or US Letter so I assume that is the problem.

Is there anything that I am overlooking or is it really not possible to scan legal size docs with this printer on OSX (works fine in windows).

Thanks for the help !

Check with HP for the latest scanner drivers, and to see whether they offer that feature for OSX at all.

Hi,

Make sure you select the proper paper size.

Go to System Preferences > Print & Scan, select the device and then click the Scanner tab.

Click Open Scanner and then click Show Details to expend the scan settings.

Set the Scan Mode as Document Feeder (Flatbed Mode will only provide you A4 or US Letter sizes) and then set the Size as US Legal.

Click Scan and check for any change.

Hope it help,

Shlomi

HP uses Image Capture in your apps folder. Check Custom Size and enter the appropriate inches.

Hi,

Please go to System Preferences > Print & Scan, Click the plus sign and select the printer - can you see the Use field marked as AirPrint or as the printer model by its default?

Close the windows without adding the printer.

If the Use appear as default, click the right arrow on the printer, select Setup.

Go to Reports and print a printer configuration report.

What is the listed Firmware version of the device?

I have read many of these posts, and I'm very, very surprised how many savvy users are missing the point. In short: the way the software worked in 10.7 Lion versus 10.8 Mountain Lion has changed dramatically.

In Lion, you could scan from the flatbed and select either a standard size (Letter or A4) or a custom size (either via entry or drawing the outline rectangle). This option to select between "standard" or "custom" is now missing from the system.

When you scan from the automatic document feeder (ADF), you don't have a choice in size; the system picks it automatically (whether it's letter or legal size). This worked flawlessly.

Now, it seems to me that Mountain Lion has mixed it up a bit. In fact, it appears to me the only options displayed are the flatbed options. It's almost as though the toggle for the "standard" or "custom" size settings is now being used by the "flatbed" versus "document feeder" pull-down menu, and there is no other pull-down available for sizes. It just seems to me the feature was mis-programmed and is still available in the software (we just need the appropriate pull-down menu.

Anyone else concur?

By the way: I'm running an OfficeJet J6480, and my driver has the same problem.

This does indeed seem to be an issue with Mountain Lion, as there are other users complaining of the same issues.

GarlandM wrote:

This does indeed seem to be an issue with Mountain Lion, as there are other users complaining of the same issues.

Or an HP issue, how can you tell from where you are?

I use 2 Canon printer/scanners and one Brother, all work perfectly with ML.

My apologies, I meant a HP issue with Mountain Lion.

I can confirm this happens with Mountain Lion and an 8600.

Not working on my officejet 4500 using the document feeder either. Frustrating b/c it works on my other MacBook Pro on on earlier version of OS X