HT204023: Share your Internet connection with Personal Hotspot

Learn about Share your Internet connection with Personal Hotspot
Sinan Toklucu
Level 1 (0 points)

Q: Operator/Apple issue about personal hotspot function on new iPad

Dear Apple,

 

As you have advised, I have contacted with my operator (Turkcell in Turkey) and they told me that only way to activate personal hotspot is "Apple should release a new firmware to new ipad to activate hotspot function." As you can appericiate, both answers do not help me to understand why i can not use this function?. İs it hardware related and/or software related? İs it about 4G infrastructure or a sim card issue? Could you please give us more detailed answer so that we can make sure that we can and/or can not  activate this function.

 

Grateful your urgent response,

 

Regards,

 

Sinan Toklucu

iPad (3rd gen) Wi-Fi + Cellular, iOS 5.1.1

Posted on Aug 19, 2012 10:52 AM

by Julian Wright,Solvedanswer
Julian Wright Julian Wright
Level 7 (34,867 points)
A:

At the bottom right of this page is the Contact Us link.

 

Personal Hotspot is already included in the firmware of the "new iPad with WiFi + Cellular". Apple does not need to add this feature - it is already there.

 

However, whether this feature is available to customers is controlled by the network operator you use. Some don't offer it at all. Some require you to pay an additional charge, and with some it is included in the standard data tariff you already pay. You would need to contact your network operator to find out which category they are in.

 

Apple cannot enable Personal Hotspot for a network operator that does not want to offer this feature to their customers.

Posted on Aug 19, 2012 11:06 AM

Close
Sinan Toklucu

Q: Operator/Apple issue about personal hotspot function on new iPad

  • All replies
  • Helpful answers

  • by Julian Wright,

    Julian Wright Julian Wright Aug 19, 2012 10:53 AM in response to Sinan Toklucu
    Level 7 (34,867 points)
    Aug 19, 2012 10:53 AM in response to Sinan Toklucu

    You are not talking to Apple here. This is a user-to-user forum only.

  • by Sinan Toklucu,

    Sinan Toklucu Sinan Toklucu Aug 19, 2012 10:58 AM in response to Julian Wright
    Level 1 (0 points)
    Aug 19, 2012 10:58 AM in response to Julian Wright

    Julian,

     

    Thanks for letting me know. Could you please advise me where to contact to?

  • by Julian Wright,Solvedanswer

    Julian Wright Julian Wright Aug 19, 2012 11:06 AM in response to Sinan Toklucu
    Level 7 (34,867 points)
    Aug 19, 2012 11:06 AM in response to Sinan Toklucu

    At the bottom right of this page is the Contact Us link.

     

    Personal Hotspot is already included in the firmware of the "new iPad with WiFi + Cellular". Apple does not need to add this feature - it is already there.

     

    However, whether this feature is available to customers is controlled by the network operator you use. Some don't offer it at all. Some require you to pay an additional charge, and with some it is included in the standard data tariff you already pay. You would need to contact your network operator to find out which category they are in.

     

    Apple cannot enable Personal Hotspot for a network operator that does not want to offer this feature to their customers.

  • by Sinan Toklucu,

    Sinan Toklucu Sinan Toklucu Aug 19, 2012 11:31 AM in response to Julian Wright
    Level 1 (0 points)
    Aug 19, 2012 11:31 AM in response to Julian Wright

    Julian,

     

    Thanks for detailed explanation. It seems whoever advised me has no idea what I am after or the operator prefers to delay this features to be activated and/or include in data plan. Once again much appreciate for your answer.

     

    Regards,