11 Replies Latest reply: Feb 24, 2013 4:56 PM by DavidThielen
markprice22 Level 1 (0 points)

Good morning

 

I am trying to upgrade my iPhone via my macbook but the following message keeps coming up and the download does not work

 

"There are purchased items on the iPhone “Mark Price’s iPhone” that have not been transferred to your iTunes library. You should transfer these items to your iTunes library before updating this"

 

Please advise how I can transfer these files, I am not sure what files are in question.

 

I've only had the MacBook a couple of days, I am PC savvy but this is all new to me so please keep it as simple as possible. I am a brit based in Bahrain.

 

Regards

 

Mark Price


MacBook Air
  • mende1 Level 10 (92,156 points)

    Right-click in the device in the sidebar and press Transfer purchases

  • lavachickie Level 1 (0 points)

    Bravo, this solved my problem. I'd looked everywhere, but it never occured to me to right click on the device! Thanks.

  • larryfrompleasanton Level 1 (0 points)

    Seriously.

     

    Why doesn't this message actually explain how to do what it suggests you should do?  In fact, why doesn't it offer to show you what the purchased items are, and then offer to transfer them?

     

    Leaving you hanging with, "You really ought to do this, but we're not going to tell you how" is very un-Apple like.

  • suesmac Level 1 (5 points)

    Thanks so much! This worked just fine but I have to agree with the post above....Why not just say how to do it with the popup that tells you that you need to do it:)

  • Claridge9ne Level 1 (0 points)

    How do I trick my old style mouse into believing I have right clicked?

  • jtisaacs Level 1 (0 points)

    On iTunes 11.0.1, I didn't see how to right-click on my device.  Instead I went to File -> Devices -> Transfer Purchases

  • MRJ58 Level 1 (5 points)

    Thank you, mende1! I agree with the others here--it sure would have been nice for Apple's message to tell us HOW to do this simple thing. I wasted a lot of time trying to figure it out. Appreciate the help.

  • norwegjan Level 1 (0 points)

    okay I've done everything regarding the transfer process (via file>transfer purchases) and syncing, so everything on my iPhone device seems to have been transferred to my iMac... however, I still get that message ("There are purchased items on the iPhone..."), trying to upgrade the iOS Have tried several times the same process of hitting transfer purchases via file, but nothing seems to make that message go away! Would have been nice to know which files I actually do need to transfer, which I don't get any info on of course...

     

    Starting to get really annoying this thing.. Any smart suggestions what's going on?

  • preludio Level 2 (255 points)

    Thanks for the pointer to the menu item to transfer purchases in iTunes 11. As good as Apple is, they still have a lot of baffling error messages!

  • preludio Level 2 (255 points)

    Either the transfer process didn't work (did you compare version numbers for each app?) or your computer and/or phone are confused about what transferred.

     

    I'd start by re-starting the computer and the phone (make sure you completely power off the phone; don't just send it to sleep).

  • DavidThielen Level 1 (0 points)

    It may not be very "Apple-ish" to have such a horrible UI, but it is very iTune-ish. iTunes has a horrible UI.