My iPhone 4s shows that 12.2 GB of storage is being used, but all of the apps, music, video, only add up to about 4GB. How can I clean it up? I can't account for the other 7GB (accounting for system operation)???
iPhone 4S, iOS 5.1.1
Where does it show that it is being used?
It shows under Settings-Usage that 12.1 GB is used and 1.5 GB is available. I used a calculator to add up the itemized usage for music, video, apps, and my sum was 4+ GB (<5 GB). I see no explanation under Usage that tells me where the other 7 GB are used. They seem to be floating in space. A few weeks ago I deleted several TV shows from the phone, but I did so using iTunes on my MacBook tethered to my iPhone and I later noticed they still showed up under my Videos and I deleted them from the iPhone as well. They've all been deleted twice so they should be gone.
Open itunes on your computer.
Connect iphone.
Look at the bottom of the screen. Where is the memory being used?
Hm I can't connect to my computer until I get home from work in about 10 hours. I'll check then and update the post. Thanks.
Ok iTunes showed that 7.7 GB is being used by "Other". I cleared my Safari cache, and I removed all of my email accounts and added them back; no change. Please tell me I don't have to do a system restore....
The Usage section in Settings > General does not show disk space usage for photos and videos present in Camera Roll library on your iPhone.
Hence it might well be that you have a large number of photos and videos present in default Photos app.
Thus, to free up space, backup photos and videos on your Mac and delete the same from iPhone.
Alternatively, if photos are not present and you have cleared all cache, try switching OFF iPhone and restart.
Hope it helps.
I have few photos or video, and those would have been accounted for on my iTunes. After clearing my cache, I restarted the phone with no change.
Then must be corrupted data which also appears in "Other".
You have to restore as new to get rid of it, there's no other way.
(Note: make a backup of everything that's important to you.)
I was afraid of that. Can I get some instruction on how to back up all of my data, contacts, video, photos, and anything else that's important to me? I've only had the phone for 4 months, so I haven't lived off it for long, but I have a lot of important data, including data inside some apps.
Also if I could get some tips on how to avoid this in the future?
You can right click on iPhone when connected to computer iTunes and do a backup.
There are also 3rd party tools that can extract text messages, notes etc. Use Google or search this forum for solutions. I'm afraid not all data from some apps can be saved.
I don't think it can be avoid totally. If an app crashes, there is not much you can do about it unless you are the developer of that app. Anyway, it's always a good idea to have backup of important stuff.
Thanks for the info. I tried clearing my cache and deleting my email accounts again and powered off and back on, and it helped this time. I'm up to 4.4 GB free now. That still leaves about 4 GB unaccounted for, but hopefully that may buy me some time before I need to do a system restore. Thanks!
You're welcome.
Can't account for 7GB of memory usage on iPhone 4s
